Product Manager

1 month ago

Milton, Australia Reapit ANZ Full time

**Reapit - Who are we?**

Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.

In Australia, Reapit stands as the preferred technology choice among the nation's leading estate agents and agencies. Tailored to the unique demands of the Australian property market, Reapit provides successful leaders with unparalleled tools across sales, property management, client relations, and data analytics, reinforcing their position at the pinnacle of real estate excellence.

Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time.

**What you’ll be doing**

This role is strategic and hands on, critical to ensuring market success for Reapit’s products in the relevant domain. Reporting to the Head of Product (Transactional Revenue), you will:

- Develop go-to-market plans in collaboration with development, design, marketing and operational teams to drive successful product launches;
- Manage multi-cycle initiatives from concept to delivery, ensuring that the capabilities and features we develop are usable by, and add value to, the people who use our software so that we have a commercially viable and profitable product;
- Develop business cases and models that communicate financial outcomes for new products/initiatives
- Define problem statements, use cases and acceptance criteria for Developers and Product Designers so that it can be built properly the first time, reducing our cost and time to market;
- Facilitate and participate in agile planning sessions with the Development team to ensure deliverables for future releases are agreed, acceptance criteria are accurately documented and priority is clearly understood and in line with the product roadmap;
- Facilitate and run customer engagement sessions to manage customer projects and gather feedback on beta products/features, delivering & prioritising feedback and suggested improvements to the design & development teams
- Analyse customer feedback such as NPS results and develop recommendations & action plans to address feedback and drive improved scores in the future.
- Conduct research and provide recommendations on existing product refinement and new product development;
- Use prioritisation frameworks to score proposed feature development items and provide recommendations for roadmap scheduling accordingly
- Provide advice on pricing and packaging initiatives
- Keep update to date with changes to real estate legislation and any other important changes (e.g. cultural, competitive, etc.) in the domain Reapit’s Property Management products operate in;
- Keeping abreast of the latest in industry trends and technology.

**Who we’re looking for**

At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.
- 5+ years experience working in a product management role or a role with similar responsibilities
- 5+ years experience working within the fintech/accounting/banking technology space with an understanding of accounting and Australia’s banking system
- Tertiary Education to a Bachelor level and Product Management Certification
- Experience working in a lean and agile software development environment
- Ability to define clear market-driven product requirements and interact closely with engineering teams to deliver new capabilities;
- Excellent communications skills to a variety of technical and non-technical stakeholders.
- Knowledge of the real estate industry is not essential but desirable
- Experience with B2B enterprise software solutions is not essential but desirable

**What your impact and success looks like**

As Product Manager we expect your success and impact in the early stages of your career with us to look something like this:
Within 1 month:

- Establish a high level understanding of the product including a good understanding of core features
- Develop a good understanding of Reapit systems, tools and processes including Software Development Life Cycle, Product Roadmap, Documentation tools, Ticketing system etc.
- Begin to assist in defining problem statements, use cases and acceptance criteria for features Undertake SAFe training
- Within 3 months:

- Become confident in using Reapit systems, tools and processes incl

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