Operations Manager

3 weeks ago

Milton, Queensland, Australia Gopuff Full time
About the Role:

We are seeking a highly motivated and organized Senior Operations Associate to join our Operations team at Gopuff. As a key member of our Site leadership team, you will be responsible for ensuring high operational standards at our MFCs to deliver timely and accurately for our customers.

Key Responsibilities:
  • Team Leadership: Lead the warehouse team during your shift, demonstrating a strong work ethic and setting a positive example for your colleagues.
  • Picking and Packing: Accurately pick and pack items on a per order basis for dispatch to customers, ensuring a high level of quality and efficiency.
  • Delivery Partners: Support the management of Delivery Partners to ensure a seamless delivery experience for our customers.
  • Issue Resolution: Effectively communicate with customers regarding substituted or out-of-stock items, providing a high level of customer satisfaction.
  • Goods Inbound: Receive product from vendors, verifying physical count matches purchase order/invoice, and resolving any discrepancies.
  • Stock Management: Maintain accurate inventory levels, minimizing out-of-stock products and ensuring compliance with our partnership with TooGoodToGo.
  • Warehouse Management: Maintain a clean, organized, and compliant warehouse environment, adhering to our Operating Standards.
  • Health and Safety: Support Onsite Health & Safety compliance and testing, ensuring a safe working environment for all employees.
About You:
  • You have experience working in a restaurant, retail, or warehouse environment.
  • General working knowledge of basic web-based software applications (e.g. Microsoft Office, Google Workspace).
  • Strong work ethic, punctuality, responsibility, and honesty.
  • Effective communication skills.
  • Organized, team-oriented, positive attitude, and helpful.
  • Flexible and available to cover shifts during operational hours (7am - 3am).
Benefits:
  • Holiday & Sick Pay.
  • Weekly pay cycle (Get paid weekly).
  • Career growth opportunities.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

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