Technology Support Officer

2 weeks ago


East Melbourne, Australia Clicks IT Recruitment Full time

This is an opportunity that offers superb culture and a down to earth family-feel environment. The work is interesting, staff feel valued, learning and development is promoted, and career opportunities exist for committed contributors.

The Opportunity
- You will lead and take overall responsibility of the IT Service Desk system by tracking tickets, escalating issues and incidents and adhering to SLA's
- You will Support the Helpdesk and respond to Level 1 and 2 support requests in person, via phone and/or electronically for staff and students
- You will provide support to the various IT systems within the College
- You will identify and escalate issues or incidents requiring urgent attention to the Systems Administrator
- You will maintain asset information of computer hardware and software
- You will assist in the development of process and instructional documentation
- Assist in the implementation of IT projects as advised by the ICT Manager
- Offer effective advice and recommendations to the ICT Manager
- Provide support to the College's various Audio-Visual systems including projectors, display screens, microphones, sound desk, lighting and other audio equipment
- Manage the setup of sound and visual equipment for various College events
- Providing basic training to staff on the use of AV and educational technologies

About You
- You have an understanding of and willingness to work in an educational setting
- You have proven experience in a Help Desk or similar role
- Excellent knowledge of Windows, Mac OS, iOS support
- Ability to support, install and configure software
- Level 1 networking support and troubleshooting skills
- You have the ability to solve technical issues
- Office 365 and Google Apps for Education support
- Ability to work autonomously as well as within a team

For further information please contact Jessica Tatarskyj at Clicks IT Recruitment on 03 9963 4823.
AU$64000 - AU$65000 per annum

Type
Permanent

Category
Project / Program / PMO support

Reference ID
BBBH72144



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