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Office Technology Support Associate

2 weeks ago

Melbourne, Victoria, Australia MedHealth Full time
About the Role

We are seeking a skilled and experienced Tech Bar Support to join our team at MedHealth. In this role, you will be responsible for providing technical support for all IT-related queries, troubleshooting hardware issues, and ensuring that meeting rooms and office equipment are functioning properly.

This is an exciting opportunity to join a dynamic and growing organization, with a strong commitment to innovation and excellence. We are looking for a motivated and tech-savvy individual who is passionate about delivering exceptional customer service.

Key Responsibilities:

  • Provide technical support for all IT-related queries
  • Troubleshoot hardware issues and ensure meeting rooms and office equipment are functioning properly
  • Onboard new staff members, create user accounts, and manage the delivery and return of hardware
  • Collaborate with other teams to resolve technical issues and improve overall IT infrastructure
  • Continuously develop and maintain expertise in Office 365 and Windows

Requirements:

  • 2 years of experience in a Service Desk or equivalent role
  • 1+ year of experience providing new user support, including creating accounts, onboarding, hardware and software deployment
  • In-person support for Teams meeting rooms and related equipment
  • Experience troubleshooting and resolving hardware issues
  • Knowledge of ITIL and Fresh Service or similar ticketing systems
  • Ability to work effectively in a team environment and provide excellent customer service