Customer Solutions Specialist- Simply Energy

3 weeks ago

Wollongong, Australia Probe CX Full time

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

About the Role

Join a well known call centre in Wollongong where you will be responsible for handling inbound calls from new and existing Simply Energy customers. There will be no scary cold calls In this role, the customers come to you.

Whether you’re looking to get back into the workforce or seeking your next stable career development opportunity, this position has you covered.

Key Details:
- Customer Service and Inbound Sales- Multiple permanent full-time position available- Operating hours Monday to Friday 7am to 7pm | No weekend work- Rotating roster released 2 weeks in advance- 2 weeks full time paid training + 2 weeks access to additional support while you’re settling in- Easy access via public transport (free bus across the road) and walking distance to parking

Culture & Benefits- Unlimited access to a trusted mental health & wellbeing platform- Extensive training is provided to support career development within the business- An environment that is supportive, engaging and highly interactive where casual attire is welcomed- Incentives/reward and recognition programs- Staff discounts on a number of services provided by our clients- Multiple award-winning customer experience organisation with over 40 years of experience

We’re looking for passionate people to join the Probe family.

Our promise to you.

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do

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