Student Services Assistant

2 months ago

Macquarie Park, Australia Excelsia College Full time

**Permanent, full-time, entry level position with free onsite parking**
- **A rewarding opportunity to serve as the first point of contact for student enquiries**
- **Be an integral part of Excelsia College’s life-transforming global Christian learning community.**

**About Us**

Excelsia College was founded in 1983 as Australia’s first Christian arts college and, together with Indiana Wesleyan University, we are part of a global Christian learning community with big plans to take Christian higher education to the next level in Australia and the Asia-Pacific region for undergraduate and postgraduate students. Excelsia College has attained Self-accrediting Authority and is on a trajectory to achieve Australian University College status.

**Excelsia Benefits**
- Maximise your “take home” income through our Salary Packaging scheme.
- Enjoy flexible and family friendly policies, providing generous leave and working conditions.
- Experience working in a culturally rich environment, with opportunities to engage in spiritual devotions.
- Upskill with our substantial College tuition discount to eligible staff and their immediate families.
- Our employees have access to Thrive, a financial wellbeing app that offers instant access toearned wages, the ability to save before you’re paid, financial education and much more.

**About the Role**

Primary responsibilities include:

- Answering first level enquiries and ensure requests are triaged, if needed, to the correct staff member or department.
- Preparing staff and student ID card lists and coordinating the printing and distribution of ID cards.
- Preparing, printing, and posting timetabling signage as well as data entry for the College’s timetabling software.
- Preparing and issuing official correspondence to students, including letters and transcripts.
- Seasonal administrative tasks associated with the on-campus events (e.g. orientation, registration).

**Selection Criteria**
- Committed Christian involved in a local congregation.
- Experience in an administrative and/or customer service setting.
- An understanding of the principles of customer service excellence is required.
- Demonstrated ability to triage and problem solve.
- Technological literacy and experience with Microsoft Office suite.
- Strong communication and interpersonal skills and confidence in speaking with staff and students. Excellent oral and written communication skills.
- Organisational skills with the ability to prioritise and meet deadlines with demonstrated punctuality and reliability.

**How to Apply**

Excelsia College is a smoke free campus.

**Job Types**: Full-time, Permanent

Pay: $58,000.00 - $60,000.00 per year

**Benefits**:

- Employee discount
- Extended annual leave
- Salary packaging

Schedule:

- Monday to Friday
- No weekends

Application Question(s):

- Before applying, have you acknowledged that this is an entry level position?
- Do you currently or will you at any time in the future require sponsorship from your employer in order to work full-time hours?
- As a student facing role, do you acknowledge that this position is 5-days in the office and not a hybrid role?

Work Location: In person

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