Student Services Officer

3 days ago


Bentley Park, Queensland, Australia Curtin College Full time

Curtin College: A Premier Education Institution

We are seeking a highly skilled and motivated Student Services Officer - Academic Support to join our dynamic team.

About the Role:

This is a full-time on-campus position with operating hours of 8.00am - 4.00pm, Monday to Friday.

The successful candidate will be responsible for providing high-quality administrative and services support across a broad range of academic and student services.

Key Responsibilities:

  1. Provide exceptional support for the college reception, including responding to telephone, email, and in-person enquiries.
  2. Welcome visitors and manage the diaries of academic and support staff.
  3. Assist with managing the academic calendar of events and activities.
  4. Process student requests for replacement documentation.
  5. Maintain accuracy of student records and cleanse data for regulatory reporting.
  6. Manage course and program progression rules in business systems.
  7. Coordinate examination processes, including assisting in the preparation of exam timetables and processing deferred examination applications.
  8. Support student progression, completion, and transition processing.
  9. Develop and maintain strong relationships with all stakeholders.

Essential Criteria:

  • Experience in student administration/student services in the tertiary education sector.
  • Demonstrated administration experience with strong attention to detail and excellent organisational skills.
  • Commitment to exceptional customer service.
  • Excellent problem-solving skills with a solution-focused attitude.
  • Strong interpersonal, relationship-building, and communication skills.

Salary: The estimated salary for this role is $70,000 - $80,000 per annum, commensurate with experience.

Curtin College Values:

We value equality, flexibility, and diversity in the workplace, which delivers a rich and collaborative environment for our employees, students, and clients.



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