Coordinator Customer Service

3 weeks ago

Doncaster, Australia Manningham City Council Full time

**Full time permanent position**:

- **Band 8 circa $117K + 10.5% Superannuation and benefits**:

- **Doncaster location**:

- **Free onsite car parking**

**_We’re seeking an experienced Coordinator to join our high performing Customer Service team_**

Manningham Council proudly delivers over 100 different services to our vibrant and diverse community. From parks and galleries to shopping hubs and home care, it is our focus to ensure that Manningham remains a liveable and harmonious place to reside, work and visit.

We provide challenging and rewarding employment opportunities to innovative, passionate, and driven people. We have a positive and friendly working environment, and we offer our employees a range of benefits, including flexible work options, opportunities for career development, and health and wellbeing initiatives.

We’re constantly transforming our organisation to best support the needs of our local community. And we are looking for a new game changer to join the team. A high performing individual who wants to shape positive and inclusive outcomes for our community. You’ll have the opportunity to take ownership of your work while developing and testing new ideas within a culture of learning to deliver excellent outcomes for Manningham.

**About the Role**

Manningham Council is seeking an experienced and enthusiastic leader to develop and implement a proactive, consistent and positive customer experience culture across the organisation, coordinate the customer service team, and drive innovative customer relations opportunities that will benefit our community.

This position will ensure quality, timely, responsive and respectful service to our community and be the voice of the customer for Manningham Council.
- Experience developing, leading and mentoring a high performing customer service team.
- Experience in developing and implementing customer service policies, charters, procedures, standards and initiatives that provide benefit to the community.
- Experience driving IT transformation initiatives, achieving best practice Customer Service requirements that can be measured and transparent, and ensure strong change management processes for your team.
- Expert skills in problem solving, complaint management and conflict resolution.
- Experience in driving and fostering customer experience induction, training, advice and leadership across multiple levels of the organisation, along with strong communication skills to liaise effectively with a variety of stakeholders.

**Click here to view Position Description**

**How to Apply**

Click **APPLY** to submit your up to date CV and cover letter addressing the key requirements of the role under the “Who are you?’ section of the position description. For a confidential discussion please contact Lawrie McLaughlin, Manager Business Enablement on (03) 9840 9165.

**Applications close on Monday 29 May 2023 at 11:00pm**
- Council recognises the benefits of a diverse workforce for its employees and customers._
- Manningham Council have a number of policies and practices to help support our staff, including a Working from Home policy, flexible work practices and an IT infrastructure to support various communication methods when working remotely._
- If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance._
- Manningham Council is a child safe organisation and, as such, applicants may be required to hold a Working with Children Check._

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