Manager, Training, Knowledge and Governance

2 weeks ago

Canberra, Australia Commonwealth Superannuation Corporation (CSC) Full time

Posted: 16/01/2023

Closing Date: 25/01/2023

**Job Type**: Permanent - Full Time

Location: Canberra

Job Category: Insurance & Superannuation

At CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams. We’re proud to wear the government crest, and proud to serve those who serve our country.

Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through rich customer insights and world-leading investment strategies, we’re always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.

**Your new role**

We are seeking a motivated and driven individual** **to lead the team responsible for providing high quality training and coaching to the Customer Operations group. The Operational Governance and Support team maintains the development and delivery of training for wider CSC teams.

As the **Manager, Training, Knowledge, and Governance**, you will focus on best practice operational management, innovation, and customer centric thinking. The ability to effectively lead people and cultivate a collaborative and customer focused environment is essential, as is building and maintaining strong stakeholder relationships. In addition, this role manages the continuous improvement of the knowledge management repository and the availability of effective and efficient information to all business units.

**Primary Responsibilities**
- Lead the development, review, and maintenance of formal technical training programs utilising a variety of contemporary training methods
- Coaching and mentoring team members to maximise performance, achieve high quality results and support their professional and career development
- Assist in the coordination of business unit governance functions inclusive of risk, controls, and audits
- Identifying and assessing current and future training needs through consultation with stakeholders, data analysis and testing
- Ensuring resources are accessible, accurate, and reflects CSC’s brand whilst meeting technical and compliance requirements

Please note: We are open to consider applicants from any location nationally who meet the hiring criteria below.

**Desired Skills and Experience**:
**What you’ll need to excel**
- You must be an Australian Citizen and be able to hold and maintain a Baseline Clearance
- Demonstrated experience in leading a multi-disciplinary team within a complex operating environment
- Tertiary qualification in a relevant discipline or an equivalent combination of relevant knowledge, training and/or experience - desired
- Innovative thinking and a consultative approach with team members when delivering feedback, training and ongoing support
- Experience providing leadership to team members and a point of escalation for problem resolution
- Understanding of and demonstrated use of the relevant risk and compliance frameworks applicable to CSC
- Demonstrated ability to build a team which works well across the business
- Superannuation experience and knowledge of relevant legislation - a bonus

**What you’ll get in return**
We’re committed to ensuring that everyone is able to truly thrive at CSC. This means helping you to gain the skills, experience, and development you need to enjoy a fulfilling career.
- Permanent, full time position
- Be a part of a new team with an exciting opportunity to deliver on key initiatives at CSC
- Genuine people leadership role where you will coach, lead and motivate others
- Join a friendly and positive team who are professional, supportive and caring
- Work/life balance and flexibility in a hybrid working environment

**What you will need to do now**

**Please note: Agency submissions will not be considered for this position.

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