Workplace Experience Officer

2 months ago

Melbourne, Australia ISS Full time

**Job no**: 531289

**Work type**: Full time

**Location**: Melbourne

**Categories**: Facility Management/Engineering

**_We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better._**

**_ ISS -Connecting People and Places to Make the World Work Better._**

**_ ” Connecting People and Places to Make the World Work Better”._**

Our team is growing, and we are currently seeking people to join us as a **_Workplace Experience and Community Officer_**, **employed on a **_Full-Time_** basis. This collaborative role will require you to use your interpersonal and workplace management expertise to shape an efficient workplace, based onsite in the **Melbourne CBD**.

We are seeking a Workplace Experience Community Officer to play a pivotal role in enhancing the workplace environment through strong and effective engagement. Responsible for serving as the primary liaison for business units, this role brings the workday experience to life, by delivering exceptional service to all patrons. This role optimizes the workplace for comfort and productivity, while overseeing coordination, planning, delivery of minor workspace churn, and soft services like cleaning and plant maintenance.

**The Position**:

- Provide friendly and engaging Customer Service, meeting all client expectations.
- Take the lead in organizing workspace transitions and drive engagement to client events.
- Optimize workplace functionality by ensuring meeting rooms are reset, stocked, and resolve any equipment issues.
- Maintain the assigned commercial site/floors as the corporate showcase to all visitors.
- Demonstrate a deep understanding of the safety cultures: E.g., Incident Reporting/Hazard Identification/Client-specific safety systems and requirements.
- Maintain the integrity of Serraview database and ensure all relevant mailboxes are monitored and managed.
- Ensure the completion of cleaning and tasks related to maintenance, from initiation to resolution.

**Our Benefits**:

- Competitive salary on offer.
- Contribute to a positive workplace culture.
- Work with a close-knit and dedicated team, focused on continuous development.
- Opportunities for career development and advancement within the organization.
- Access to staff discounts.

**Minimum Criteria**:

- 3 years’ experience in Workplace/Facilities Management (preferred)
- Prior experience in hospitality or customer service
- Demonstrated experience in managing stakeholder relationships
- MS Office suite proficiency required.
- Excellent presentation, verbal and written communication skills
- Solution
- focused time player
- Willing to complete background/probity check (National Police Check, ASIC - financial services)

**Advertised**: 02 Nov 2023 AUS Eastern Daylight Time
**Applications close**:

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