Customer Service Representative/admin Assistant

5 months ago

Summer Hill, Australia Montessori Academy Pty Ltd Full time

Fun and vibrant team
- Staff discounts on various goods and services including childcare
- Convenient location with parking and accessible via train, lightrail and buses

**The Company**

**Perks**
- 17.5% annual leave loading
- Free on-site parking
- Generous staff discounts on child care
- Access to wellbeing programs (EAP)
- Supportive Management Team with a flat organisational structure
- Strong focus on work-life-balance
- Great company culture that is fun, professional, and supportive of all team members

**The Role**
As a Customer Service Representative/Administration Assistant, the role is based at our Head Office in Summer Hill, you are expected to be an active member of a team. Your responsibilities will include:

- Rotating roster between 8:30am to 5:30pm Monday to Friday
- Answering incoming calls from the general inquiries line
- Book in centre tours as required, follow up on conducted tours and action accordingly
- Manage process of new leads and enrolling new children along with associated required documentation
- Manage administration records and databases, update as required
- Manage account finance queries as required
- Be available and able to travel to centres as per operational requirements

**Essential Criteria**
- The ability to multitask effectively from phone tasks to administrative tasks
- Professional yet friendly telephone manner
- Good organisation skills with a strong attention to detail
- Excellent customer service skills and confidence in turning leads to enrolments
- Current Working with Children Check (or willing to obtain one)

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