Customer Service Coordinator

3 weeks ago

Summer Hill, Australia Prouds Careers Full time

About us
The JPL Group is the largest specialty jewellery retail chain in Australia, including iconic brands - Prouds the Jewellers, Angus & Coote and Goldmark, with 450 privately owned and operated stores employing some 4,000 team members nationwide.
At the JPL Group, we are celebrating more than 120 years of golden moments We are renowned to our customers for providing quality, service, value and style; and to our Team Members, we are known for creating an enjoyable and supportive working culture.

About the role
The JPL Group is currently looking for a Customer Service Coordinator to join our online team, reporting to the eCommerce Manager in our Support Office at Summer Hill. You will be responsible for delivering exceptional customer service for inquiries related to the company’s online stores, staff sales and general enquiries, including those relating to product, online refunds & exchanges, delivery and store liaison.

What will you do?
- Ensure that the highest level of customer services standards are maintained at all times
- Assist in monitoring and responding to customer FB/insta queries when required
- Keep track of all pending customer service issues.
- Analyse data from customer issues and make recommendations.
- Process online store, staff sales & phone orders.
- Ensure all information is accurately represented on the website.
- Demonstrate & communicate awareness of competitor pricing and promotions.
- Liaise with Distribution team members to understand stock availability, transfers & package requirements.
- Liaise with the factory to polish, repair & resize products for customers as required.
- Liaise with stores to complete online sales requests that may need to be actioned in-store.
- Liaise with Finance to ensure the accurate recording & despatch of sales, cancellations, refunds and manage risk to minimise fraudulent transactions.
- Assess & process all returned products from the web-store.
- Other duties may be assigned ad hoc.

What skills and experience do you need?
- Experience in retail jewellery, giftware, fashion or fashion accessory is preferred
- Passionate about delivering exceptional customer service
- Strong communication & interpersonal skills
- Must work well in a team environment
- Self-motivated and enthusiastic
- Strong organisational and time management skills with the ability to prioritise tasks
- Intermediate user of Microsoft Excel and Word
- Experience using Zendesk (highly regarded)

**Benefits**:

- Generous Team Member discount across all jewellery brands.
- Great support, for growth and development within your role.
- The opportunity to be part of a dynamic and a family company culture.
- An attractive salary package.
- Walking distance from public transport

This is a fantastic opportunity to work with the largest jewellery retailer in Australia.

  • Customer Service Coordinator

    6 days ago

    Summer Hill, New South Wales, Australia Prouds Careers Full time

    About usThe JPL Group is the largest specialty jewellery retail chain in Australia, including iconic brands - Prouds the Jewellers, Angus & Coote and Goldmark, with 450 privately owned and operated stores employing some 4,000 team members nationwide.At the JPL Group, we are celebrating more than 120 years of golden moments We are renowned to our customers...

  • Planning & Supply Coordinator

    2 weeks ago

    Summer Hill, Australia HOBAN Recruitment Full time

    Our client is a leading international food manufacturing group since 1972, and is expanding its global footprint. With over 1,700 dedicated professionals and exporting to more than 100 countries, they are a dynamic force in the industry. **ROLE**: Planning & Supply Coordinator **LOCATION**: Summer Hill, NSW **ABOUT**: As our Planning & Supply Coordinator,...

  • Business Traineeship

    2 months ago

    Summer Hill, Australia Sarina Russo Apprenticeships Full time

    ***: This leading Australian supplier of electronic components is keen for someone to join their busy team. Complete customer service & admin duties, meet deadlines and learn about the vast product line. The first few weeks will start in the warehouse to gain product knowledge and then work will be in the onsite retail outlet and office. Hours: Full Time,...

  • Customer Service Coordinator

    3 weeks ago

    Castle Hill, Australia Advanced Mobile IT Full time

    Join a vibrant and growing team at **Advanced Mobile IT**, a leading provider of mobile computer solutions in Australia. We’re not just about selling products - we care about providing innovative solutions to our customers, building relationships and exceeding expectations. We’re seeking an ambitious Customer Service Coordinator to be the driving force...

  • Evening Shift

    4 weeks ago

    Summer Hill, Australia Dough Delights Full time

    Dough Delights are a family owned Lebanese and Italian bakery in Summer Hill 2130. We are looking for a new member to join our team for our extended hours on Thursday, Friday and Saturday from 5pm-9pm. - Great customer service skills - Fluent in English - Reliable and trustworthy - Previous experience in a busy customer service role - Previous experience in...

  • Customer Service Representative/admin Assistant

    3 weeks ago

    Summer Hill, Australia Montessori Academy Pty Ltd Full time

    Fun and vibrant team - Staff discounts on various goods and services including childcare - Convenient location with parking and accessible via train, lightrail and buses **The Company** **Perks** - 17.5% annual leave loading - Free on-site parking - Generous staff discounts on child care - Access to wellbeing programs (EAP) - Supportive Management Team...

  • Customer Service Representative/admin Assistant

    5 days ago

    Summer Hill, New South Wales, Australia Montessori Academy Pty Ltd Full time

    Fun and vibrant team Staff discounts on various goods and services including childcare Convenient location with parking and accessible via train, lightrail and busesThe CompanyPerks 17.5% annual leave loading Free onsite parking Generous staff discounts on child care Access to wellbeing programs (EAP) Supportive Management Team with a flat organisational...

  • Group Talent Acquisition Coordinator

    4 weeks ago

    Summer Hill, Australia Prouds Careers Full time

    At the JPL Group, we are celebrating more than 120 years of golden moments! We are a family business with over 455 stores across 3 jewellery brands (Angus & Coote, Goldmark and Prouds The Jewellers) and we recognise success and celebrate achievements. We are renowned to our customers for providing high quality and timeless pieces of jewellery, and to our...

  • Despatch Coordinator

    4 days ago

    Box Hill, Australia Adbri Masonry Full time

    **The role** A Despatch Coordinator / Customer Service Officer is required for our Adbri Masonry distribution yard in Boxhill. The position will be responsible to coordinate and maintain a reliable despatch service, working with our yard staff, customer service team, the national logistics team, and our transport contractors to ensure our customers get the...

  • Salon Receptionist

    2 weeks ago

    Summer Hill, Australia National Salon & Spa Recruitment Full time

    **ACCESS HAIR **has a wonderful opportunity for a **Salon Receptionist / Salon Coordinator** to join our team and be the “face of the salon”. - Work 4 days per week. - No Friday, Sunday or Monday work. - Perfect for a hairdresser who wants to ‘hang up the scissors’ or someone interested in working in the hair industry. - Fun, vibrant, and friendly...

  • Service Coordinator

    4 weeks ago

    Forest Hill, Australia Bolton Clarke Full time

    Permanent full time | Monday to Friday | Hybrid role - Based in Forest Hill| Free onsite undercover parking - Competitive salary + super + $18,550 salary packaging The Service Coordinator will provide service coordination for care recipients receiving Bolton Clarke Home Care Packages funded by the Commonwealth Government, Department of Human...

  • Customer Service Coordinator

    2 weeks ago

    Castle Hill, Australia ChoicePaper Full time

    **About Us** Choice Paper is a family-owned business for the past 18 years. An Importer, National Wholesaler and preferred supplier to the Gaming Industry as the preferred supplier of TITO Tickets and Paper Consumables. Supplying Australia wide, to various industries including, Pharmaceutical, Convenience Store Chains, Gaming, Hospitality and Retail. We...

  • Customer Service Coordinator

    6 days ago

    Castle Hill, New South Wales, Australia ChoicePaper Full time

    About UsChoice Paper is a family-owned business for the past 18 years. An Importer, National Wholesaler and preferred supplier to the Gaming Industry as the preferred supplier of TITO Tickets and Paper Consumables.Supplying Australia wide, to various industries including, Pharmaceutical, Convenience Store Chains, Gaming, Hospitality and Retail. We stand by...

  • Customer Experience Coordinator

    2 months ago

    Notting Hill, Australia St John Ambulance Australia (Victoria) Full time

    Experience call centre sales professional meeting team KPIs - Coordinate on site bookings for our Major Accounts & Sales teams - Join an organisation to make a difference to the community **Customer Experience Coordinator** **Location**:Notting Hill **Remuneration**:$56,000 to** **$60,000 (plus 11% superannuation) **Employment...

  • Customer Experience Coordinator

    1 day ago

    Notting Hill, Australia St John Ambulance Australia (Victoria) Full time

    Experience call centre sales professional meeting team KPIs - Coordinate on site bookings for our Major Accounts & Sales teams - Join an organisation to make a difference to the community **Customer Experience Coordinator** **Location**:Notting Hill **Remuneration**:$56,000 to** **$60,000 (plus 11% superannuation) **Employment...

  • Customer Experience Coordinator

    5 days ago

    Notting Hill, Victoria, Australia St John Ambulance Australia (Victoria) Full time

    Experience call centre sales professional meeting team KPIs Coordinate on site bookings for our Major Accounts & Sales teams Join an organisation to make a difference to the communityCustomer Experience CoordinatorLocation:Notting HillRemuneration:$56,000 to $60,000 (plus 11% superannuation)Employment Type:Full-timeDuration:Continuing appointmentSt John...

  • Volunteer, Early Years Support Services

    5 days ago

    Summer Hill, Australia 3Bridges Community Full time

    **About 3Bridges and Volunteering** 3Bridges Community is a registered charity and not for profit organisation, providing a variety of support services to the communities of South East and South West Sydney. Over the past 40 years, with services from early years, through to aging well, we have provided an array of solutions to make a positive difference in...

  • Customer Service

    3 weeks ago

    Forest Hill, Australia Glenny Kebabs - Forest Hill Full time

    **Responsibilities**: - Greeting and Welcoming Customers: - Welcome customers upon arrival with a friendly and positive demeanour. - Ensure customers feel welcomed and valued throughout their interaction with our establishment. - Upselling: - Utilise upselling skills to enhance the customer's food experience. - Provide recommendations and information on...

  • Service Coordinator

    2 weeks ago

    Notting Hill, Australia ABB Full time

    **Service Coordinator - Robotics**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Customer Service

    6 days ago

    Forest Hill, Australia Glenny Kebabs - Forest Hill Full time

    Responsibilities: Greeting and Welcoming Customers: Welcome customers upon arrival with a friendly and positive demeanour. Ensure customers feel welcomed and valued throughout their interaction with our establishment. Upselling: Utilise upselling skills to enhance the customer's food experience. Provide recommendations and information on additional menu...