Product Manager, CRM Data Integration

5 months ago

Sydney, Australia Institutional Shareholder Services Full time

Let’s be #BrilliantTogether

Overview:
We are seeking an experienced Product Manager who will lead CRM data integration projects to create the best CRM Integration service for our clients and generate revenue for the business. In this role, you will work closely with clients to identify their needs and with stakeholders across the globe in order deliver business objectives and client requirements.

**Responsibilities**:

- Lead CRM Data integration, cleansing and enrichment projects leveraging from proven expertise
- Translate business strategy into actionable product strategy, managing the product roadmap with data-backed vision
- Establish, own and manage the product roadmap and vision. Create buy-in across the business for this vision. Use a data driven approach to justify the vision.
- Gain a deep understanding of customer experience and ensure this is aligned across the business.
- Work closely with engineering teams and participate in scrum and sprint planning meetings.
- Demonstrate exceptional communication and interpersonal skills to engage effectively with stakeholders
- Scope business requirements and create prototypes and wireframes.
- Manage all aspects of in-life products including customer feedback, requirements, issues and optimisation

Qualifications:

- With around 7-10 years of experience in product management, business analysis/project management and database integration
- Experience in CRM Integration with Salesforce, Microsoft Dynamics or a similar platform
- Has sound understanding of databases, data management and data integration
- Has strong interpersonal and communication skills
- Understanding of or experience with the software development lifecycle and web technologies
- Strong problem solving skills and data driven
- Strong collaborative skills and highly empathetic
- Experience from a Financial Services, Information/Data Services, Banking, or a similar organization is a plus
- Bachelor’s degree or equivalent work experience

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What you can expect from us

Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being.

We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.

Let’s empower, collaborate, and inspire one another.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.

ISS Market Intelligence (ISS MI) is a leading provider of data, insights, and market engagement solutions to the global financial services industry. ISS MI empowers asset and wealth management firms, insurance companies, distributors, service providers, and technology firms to assess their target markets, identify and analyze the best opportunities within those markets, and execute on comprehensive go-to-market initiatives to grow their business. Clients benefit from our increasingly connected global platform that leverages a combination of proprietary data, powerful analytics, timely and relevant insights, in-depth research, as well as an extensive suite of industry-leading media brands that deliver unmatched market connectivity through news and editorial content, events, training, ratings, and awards.

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- Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (i

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