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Collections Manager
3 months ago
Sydney, Australia
Financial Services / Finance Strategy & Legal / Other
Full-time
Job Description:
Qualifications:
Additional Information
Company Description
About the role:
As part of our growth journey, we are looking for a talented Accounts Receivable Manager to join our Billing and Operations Team.
Reporting into the Billing and Operations Manager this role works in partnership with key stakeholders within the business to collect outstanding monies within KPI.
Responsible for dunning processes, account suspension and referral to collection agents, while balancing the important commercial relationship.
Manages a team of Accounts Receivable agents ensuring a high level of customer service is maintained and key KPI's met.
Your Role:
Manage debtors accounts within agreed KPIs
Support & optimise the Central Finance/EXL Dunning & OCA processes
Form strong relationships with our customers and key internal stakeholders including Sales, Finance and Customer Service to deliver outstanding customer support.
Establish and manage payment plansPoint of escalation for dealer sales
Management reporting
Maintain open & professional communication and keep detailed records of all customer interactions
Work with the dealer sales team on key accounts
Management Reporting
Suspension of accounts for non-payment of invoices & referral to OCA
Management reporting of accounts at risk and suspensions
Review of accounts prior to onboarding by dealer sales
Manage a team of collection agents to agreed KPIs
Coach & develop to ensure a high level of customer service
Promote the AR team in relevant forums
Develop relationships across operations, sales, and finance, leveraging expertise to ensure targets are met
