Complaints and Customer Resolution Administrator

**Your Role** This role will be part of the Complaints and Customer Resolution Service and provides support to the AU and NZ CCR Service with complaint registrations, data analysis and reporting and other administrative activities. The deliverables include measurable and time-bound activities, where demonstrating the ability to multi-task and prioritize...

**Your Role** You will assist in the investigation and resolution of internal and external customer complaints regarding retail and wholesale policies for Australia and New Zealand. As part of this role, you will assist with the reporting of incidents and breaches to ensure compliance in accordance with regulatory, industry, legal and company standards and...

**What success looks like in this role**: The Service Solutions department resolves customer complaints, expressions of dissatisfaction or escalations as part of its obligations under the Banking Code of Practice and ASIC RG271 for Internal Dispute Resolution (IDR), in addition to resolving complaints received from external bodies, such as the Australian...

**Your Role** You will lead our Australia & New Zealand complaints team and ensure the efficient and effective operation of the Complaint & Customer Resolution (CCR) Service in resolving customers complaints and disputes in compliance with Chubb’s internal framework and regulatory requirements. You will focus on delivering a positive customer experience...

{"title": "Complaints Resolution Specialist", "content": "Complaints Resolution SpecialistAt American Express, we're committed to delivering exceptional customer experiences. As a Complaints Resolution Specialist, you'll play a critical role in ensuring our customers receive fair and timely resolutions to their complaints.Key Responsibilities:Investigate and...

Job SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our team at American Express. As a Complaints Resolution Specialist, you will be responsible for investigating and resolving complaints received from our customers or their third-party representatives in a fair and reasonable manner.Key ResponsibilitiesInvestigate and resolve...

Complaints Resolution AnalystAbout the RoleWe are seeking a highly skilled Complaints Resolution Analyst to join our team at American Express. As a key member of our Global Customer Research and Solution team, you will be responsible for investigating and resolving complaints received from our customers and regulatory bodies in a fair and reasonable...

Complaints Resolution AnalystAbout the RoleWe are seeking a highly skilled Complaints Resolution Analyst to join our team at American Express. As a key member of our Global Customer Research and Solution team, you will be responsible for investigating and resolving complaints received from our customers and regulatory bodies in a fair and reasonable...

Complaint Resolution Manager Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people...

Chubb values diversity and is committed to creating an inclusive, flexible, and equitable workplace. We encourage applications from all segments of our community and strive to provide equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our roles to attract the best talent and accommodate individual needs,...

Chubb is committed to promoting diversity by creating an inclusive, adaptable, and fair workplace. We welcome applications from all segments of our community and strive to provide equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our roles to attract the best talent and accommodate individual needs,...

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs,...

Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a...

About the RoleWe are seeking a highly skilled and detail-oriented Complaints Resolution Specialist to join our team at American Express. As a key member of our Global Customer Research and Solution team, you will be responsible for investigating and resolving complaints received from our customers and regulatory bodies in a fair and reasonable manner.Key...

About the RoleWe are seeking a highly skilled and detail-oriented Complaints Resolution Specialist to join our team at American Express. As a key member of our Global Customer Research and Solution team, you will play a critical role in investigating and resolving complaints received from our customers and regulatory bodies in a fair and reasonable...

Drive Financial Fairness with Australian Financial Complaints AuthorityWe are seeking a Senior Dispute Resolution Specialist to join our team at Australian Financial Complaints Authority. As a key member of our Financial Difficulty team, you will play a central role in resolving complaints and driving financial fairness in the sector.Key...

Job Title: Senior Dispute Resolution SpecialistWe are seeking a highly skilled and experienced Senior Dispute Resolution Specialist to join our team at the Australian Financial Complaints Authority (AFCA). As a Senior Dispute Resolution Specialist, you will play a critical role in resolving financial complaints fairly and efficiently.Key...

Complaints Resolution AnalystAt American Express, we're committed to delivering exceptional customer experiences. As a Complaints Resolution Analyst, you'll play a critical role in ensuring our customers receive fair and timely resolutions to their complaints.Key Responsibilities:Investigate and resolve complaints received from customers or their third-party...

Job SummaryThe Complaints Resolution Specialist will be responsible for investigating and resolving customer complaints in a fair and reasonable manner. The primary objectives are to ensure any complaints are handled according to regulatory obligations, while prioritizing case work with a balance for efficiency and quality, as well as reducing financial...

Work from home and in the office - Manage your own desk and case load - autonomy and fantastic management - Dealing with AFCA and escalated complaints - Dispute Resolutions Case Manager. - Rhodes on the train line or drive to work - Hybrid - work from home and in the office - Excellent management and stable experienced team. **About The Role**: You will be...