Complaints Resolutions Officer

About the CompanyThe Australian Financial Complaints Authority (AFCA) is a for-purpose organisation dedicated to providing a free service for consumers, including individuals and small businesses. Our mission is to help people find fair outcomes to problems with their bank, insurer, super fund, or financial firm.About the TeamWe have an experienced team of...

**What success looks like in this role**: The Service Solutions department resolves customer complaints, expressions of dissatisfaction or escalations as part of its obligations under the Banking Code of Practice and ASIC RG271 for Internal Dispute Resolution (IDR), in addition to resolving complaints received from external bodies, such as the Australian...

**Complaints & Dispute Resolution Officer**: Career Level 3 **Location** Sydney, Australia Reporting in to the Legal & Compliance Manager for Great Lakes Australia (GLA), this opportunity is responsible for the oversight of all complaints and dispute matters. GLA is the Australian branch of Great Lakes Insurance SE (GLISE) and is a wholly owned subsidiary...

Company Overview:At Australian Financial Complaints Authority, we strive to create a fair and transparent financial system. Our mission is to provide an effective complaint resolution service that ensures fairness for all parties involved.Job Description:As a Senior Dispute Resolution Specialist in General Insurance, you will leverage your expertise in...

Complaint Resolution Analyst Since launching in 1989, CMC Markets (CMC) has become one of the world's leading online financial trading businesses. CMC is listed on the London Stock Exchanges and serves retail and institutional clients through regulated offices and branches in 13 countries. CMC offers an award winning online and mobile trading platform,...

About the RoleWe are seeking a senior professional to lead our complaint resolution team. As a key member of our operations delivery strategy, you will play a critical role in driving excellence in dispute resolution practices.In this position, you will leverage your experience in negotiation, conciliation, and case work investigation to resolve complex...

About the PositionThis is a unique opportunity to drive impactful change in the financial sector. As a senior dispute resolution specialist, you will play a key part in aligning dispute resolution practices with our broader Operational Delivery strategy.Key AccountabilitiesDevelop and implement effective strategies to improve dispute resolution...

**Job Overview**We are seeking an experienced professional to join our Customer Relations Team as a Complaint Resolution Specialist. In this role, you will manage, review, investigate & respond to customer complaints and feedback across retail banking products and services in a professional manner.Key responsibilities will include:Deliver timely, empathetic,...

**Your Role** You will lead our Australia & New Zealand complaints team and ensure the efficient and effective operation of the Complaint & Customer Resolution (CCR) Service in resolving customers complaints and disputes in compliance with Chubb’s internal framework and regulatory requirements. You will focus on delivering a positive customer experience...

As a result of organic growth, this global insurance firm is seeking 2 additional resources for their Line 2, dispute resolution and complaints handling team. Working closely with the Senior Manager and Chief Risk Officer, you will be responsible and assising with the the following. - Manage and resolve customer complaints and disputes. - Educate key...

$65,000 + super - Hybrid role - combination of WFH & WFO - Based in Rhodes - **$65,000 + super**: - **Hybrid role - combination of WFH & WFO**: - **Based in Rhodes** The Service Solutions department is responsible for the end to end complaints handling process, which includes conducting comprehensive investigations, systemic issue identification,...

As a Deputy Manager, you will play a crucial role in driving business improvement initiatives and fostering a culture of inclusivity and internal progression within our organisation.Job DescriptionThe successful candidate will oversee a high-performing North Sydney team, responsible for managing the performance of staff, training and motivating, providing...

Job OverviewAs a seasoned professional in complaint resolution, you will be responsible for managing the Complaints and Customer Resolution Service (CCR Service) at Chubb. This role involves working closely with internal stakeholders to resolve customer complaints efficiently and effectively.About UsChubb is a world leader in insurance, operating in 54...

Join Our TeamAs a Customer Experience Specialist at Peninsula, you'll have the opportunity to make a real impact on the business community in Australia.Our ideal candidate will have a proven track record of delivering high-quality customer experiences, with a strong focus on complaint resolution and issue escalation.You'll work closely with our...

**Solutions Dispute Resolution Officer** - Focus on solving CTP complaints. - Ongoing full-time role available in Sydney CBD. - Clerk Grade 5/6, salary ranging from $89,707 - $98,982 base per annum plus employer’s contribution to superannuation and annual leave loading. **The organisation** The IRO is an independent statutory office established under the...

Location above Wynyard Station - Modern offices with views - Paying great hourly or daily rate As a result of annual leave and internal secondment, this global insurance firm is seeking 1-2 Dispute Resolution & Complaints Officers. Working closely with the Team Leader and Risk & Compliance Senior Manager, you will be responsible and assising with the the...

**Avant Mutual Overview**At Avant Mutual, we offer a range of benefits and opportunities to enable you to make a difference, learn, and grow in your career.The Role:The Customer Resolutions Manager is responsible for driving adherence to Avant Group Complaints policies and procedures and ensuring compliance with relevant regulatory guides (eg: RG271). This...

**Work type**: Permanent Full time **Location**: Aust - NSW Metro - **Work in this fast-paced environment and achieve positive customer outcomes**: - **We embrace diversity & inclusion at our core** **About You** As **Complaints Management Analyst**, you will be responsible for monitoring, assessing, analysing and/or evaluating processes and data....

Role OverviewMUFG Corporate Markets is seeking an experienced Complaints Resolution Manager to lead our complaints management strategy. As a key member of our team, you will play a pivotal role in developing and maintaining a robust and transparent complaints resolution process.About Us:MUFG Corporate Markets is a dynamic and inclusive team that values...

12-month contract | Sydney CBD | $45 - $48 per hour | Multiple roles available | Hybrid **Your new company** The federal government organisation is seeking multiple APS4 Complaints Officers to join their team for a 12-month contract. They are seeking people who can listen to people, analyse the information they provide and decide the best next steps. The...