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2 months ago
Chubb values diversity and is committed to creating an inclusive, flexible, and equitable workplace. We encourage applications from all segments of our community and strive to provide equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our roles to attract the best talent and accommodate individual needs, differences, disabilities, and working arrangements. Please inform us if you require any adjustments to the recruitment process so we can assist you in showcasing your best self.
Chubb is a global leader in the insurance sector. With operations spanning 54 countries and territories, Chubb offers a comprehensive range of commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse clientele. As an underwriting firm, we evaluate, assume, and manage risk with precision and insight. We are committed to servicing and settling our claims fairly and promptly. The company is characterized by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, and local operations worldwide. Chubb Limited, our parent company, is publicly traded on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Further information can be found on our website.
Your Role
We are seeking a skilled Customer Complaints Resolution Specialist to join our Complaints & Customer Resolutions (CCR) team. In this role, you will support the investigation and resolution of both internal and external customer complaints related to retail and wholesale policies across Australia and New Zealand. You will also assist in reporting incidents and breaches to ensure compliance with regulatory, industry, legal, and company standards. Your expertise in providing specialized complaints advice and your effective communication skills will be essential when engaging with both internal and external stakeholders.
Your Skills & Experience
- A tertiary qualification in law, commerce, accounting, business, or a related field is preferred;
- Familiarity with Financial Services regulatory compliance;
- Proven experience in complaints resolution within the financial services sector, ideally in general insurance or external legal;
- Strong analytical abilities;
- Proficient in solving complex issues;
- A solution-oriented mindset with a focus on resolution;
- Experience in handling complaints and claims;
- Excellent verbal and written communication skills to convey information clearly and concisely;
- High attention to detail;
- Ability to manage multiple tasks, meet deadlines, and adapt to a dynamic environment;
- Capacity to work both independently and collaboratively;
- Highly organized with strong time management skills;
- Ability to manage customer and stakeholder expectations effectively;
- Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
