Complaints Resolution Specialist

2 days ago

Sydney, New South Wales, Australia AMEX Full time
Complaints Resolution Analyst

About the Role

We are seeking a highly skilled Complaints Resolution Analyst to join our team at American Express. As a key member of our Global Customer Research and Solution team, you will be responsible for investigating and resolving complaints received from our customers and regulatory bodies in a fair and reasonable manner.

Key Responsibilities

  • Investigate and resolve complaints in a timely and efficient manner
  • Communicate with customers and regulatory bodies to gather information and resolve issues
  • Collaborate with other teams to determine the correct outcome and implement solutions
  • Write clear and concise responses to complaints
  • Provide excellent customer service and ensure a positive experience for our customers

Requirements

  • Customer service experience
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and ability to de-escalate difficult conversations
  • Ability to work independently and as part of a team

What We Offer

As a Complaints Resolution Analyst at American Express, you will have the opportunity to work with a diverse team of professionals and develop your skills and expertise in complaint resolution. We offer a competitive salary, bonus incentives, and a comprehensive benefits package, including medical, dental, and vision insurance, as well as flexible working arrangements.

Why Join Us

At American Express, we are committed to providing our customers with the best possible experience. We believe in empowering our employees to make a positive impact and contribute to the success of our company. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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