Customer Care Consultant

6 months ago

Carole Park, Australia Blackwoods Full time

Join an iconic Wesfarmers business, leaders in industrial & safety supplies
- Excellent employee benefits with ongoing training & career development
- Perm full-time role + flexible work arrangements

**OUR STORY**

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. We celebrate diversity and encourage everyone to be themselves and make meaningful connections with their colleagues and customers, to contribute to our success and have a fulfilling career. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

**YOUR OPPORTUNITY**

Due to exciting growth within the business, we are looking for a dynamic **Customer Care Consultant** to join our high performing inbound team based in **Carole Park QLD**.

Your key responsibilities will include, but are not limited to:

- Assist Account Managers and National Strategic Accounts Managers with customer quotes, orders, product information and general enquiries
- Ensure customer requests are actioned in a timely manner within allocated time frames
- Take ownership in continuing and cultivating all customer interactions
- Organising customers freight of goods from start to finish

To be successful, you will have:

- Ability to work Monday to Friday, between the hours 7:00am to 7:00pm
- Previous experience providing an exceptional level of customer service to internal and external customers
- Proven ability to work in a fast-paced sales and service environment and manage conflicting priorities
- High attention to detail coupled with demonstrated problem solving and investigation skills
- Clear written and verbal communication skills are essential
- Intermediate MS Office skills are preferred
- Exposure or experience within a call centre or retail environment is preferred
- A willingness to learn
- Forward thinker who can think outside the box

**CULTURE & BENEFITS**

A career with Blackwoods will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Flexible work arrangements
- Generous Wesfarmers annual share plans
- Competitive salaries and incentives
- A range of diversity and well-being initiatives
- Ability to purchase up to 4 weeks additional annual leave
- Team events, celebrations and development opportunities
- Team member discounts on Wesfarmers products
- Discounted offers from over 300 corporate partners
- Onsite parking and novated leasing options
- Attractive parental leave policy and more

**NEXT STEPS**

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