Customer Care Consultant

6 months ago

Carole Park, Australia Blackwoods Full time

Great salary package, employee benefits, incentives, discounts, shares & more
- Supportive management and team, with great work/life balance (no weekends)
- Join an iconic Wesfarmers business, leaders in Industrial & Safety supplies

**YOUR OPPORTUNITY**

Due to business growth we are looking for an enthusiastic** Customer Care Consultant **to join our inbound Export team at our **Carole Park QLD** office.

This is the perfect opportunity to kick start your long-term career in a Wesfarmers business and grow with a company that is keen to invest in your future.

**What your new role entails**:

- Build sustainable relationships with customers, vendors, and other key stakeholders
- Active participation in vendor product training to develop product knowledge and support customer needs
- Manage customer quotes, orders, general enquiries, providing product information, and resolving issues
- Take ownership and actively engage in all customer interactions to foster positive relationships
- Coordinating the transportation of customers' goods throughout the entire logistics process

**What you’ll bring with you**:

- Proven experience in a customer service environment
- Ability to succeed in a fast-paced sales and service environment, managing competing priorities
- High attention to detail, with demonstrated problem solving and investigation abilities
- Excellent communication skills and a positive attitude are essential
- Intermediate MS Office skills are preferred
- Experience in a similar role / industry will be highly advantageous, but not essential
- A strong desire to learn and grow, with opportunities for continuous development

**CULTURE & BENEFITS**

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Competitive permanent salary and incentives
- Ability to purchase up to 4 weeks’ additional annual leave
- Attractive Wesfarmers share plans every year
- Highly successful Refer-A-Friend program - earn up to $2,000 for each referral
- Regular team events, celebrations, birthdays, milestones and BBQs
- Team member discount card to use at Kmart, Bunnings, Target & Officeworks
- Further Wesfarmers discounted offers from over 300 corporate partners
- Generous paid parental leave
- Free onsite free parking and more

**NEXT STEPS**

**OUR STORY**

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

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