Customer Care Consultant

7 months ago

Carole Park, Australia Blackwoods Full time

Attractive team member discounts, employee benefits, incentives & more
- Join Wesfarmers and enjoy job security and work/life balance (no weekends)
- Supportive management, great team culture and future career opportunities

**YOUR OPPORTUNITY**

Due to an internal move within our team, we are on the hunt for an enthusiastic **Customer Care Consultant** to join us in **Carole Park** **QLD**

While this role is initially a 12 month contract, we really invest in career development so it’s a great opportunity to begin your long term future with us.

In this challenging and rewarding role you will proactively look for solutions that drive the right outcome for both our customers and business. Our supportive management and team will empower you to perfect your customer service skills, investigate issues and escalations, and harness your problem-solving techniques to reach quick and successful outcomes.

What your new role entails:

- Action customer requests quickly, take ownership of enquiries, and find fast resolutions within allocated timeframes
- Understand our customer’s sales history to identify service requirements, and pursue upsell opportunities when available
- Nurture relationships with our clients, staying up to date with processes and procedures to provide tailored solutions
- Inform customers of new product range and services where applicable

What you’ll bring with you:

- Experience in a high-volume call centre environment preferred but not essential
- Customer and solutions focused mindset, thinking outside the box to achieve results
- Amazing customer service skills and the ability to work unsupervised in a small team
- A strong understanding of Microsoft and/or Cloud based CRM programs
- Clear verbal and written communication skills required

**CULTURE & BENEFITS**

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Competitive base salary and incentives
- Flexible working with access to our 'All Can Flex' policy
- Team member discount card to use at Kmart, Bunnings, Target & Officeworks
- Regular team events, celebrations, birthdays, milestones and BBQs
- Further Wesfarmers discounted offers from over 300 corporate partners
- A range of diversity and well-being initiatives
- Free onsite free parking and more

**OUR STORY**

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

**NEXT STEPS**

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