Client Liaison/intake Officer

2 weeks ago

Victor Harbour, Australia True Hands Full time

True Hands Home Care and Disability services is seeking to employ a bright, bubbly, competent and organized In-Home Client Liaison/Intake officer for our new **Victor Harbour** **Office.**

**About You**:
This role is ideal for someone that loves to give people a great experience at every contact point. Someone that is looking to work for a progressive company. who would like to use their customer service skills to assist clients to navigate their way through in-home aged care services and disability services.

This is a client-faced position focused on customer service and the delivery of support services to clients. The position is for 3 days per week initially (preferred: Mon, Wednesday and Fridays) and is a casual position with reliable hours.

**Responsibilities**:

- Engage with clients to complete the onboarding process including assessing available funding, completing Service Agreements and other required paperwork.
- Excellent customer service, always seeking new ways to engage and provide exceptional customer service
- Maintain excellent record-keeping of all client records, calls, feedback and enquiries
- Liaise with other referring agents including referrals direct from clients/carers or guardians, support coordinators and other businesses maintaining strong relationships and always working to find solutions to often complex administrative issues.
- Developing and maintaining positive, respectful, and supportive relationships with clients and key stakeholders
- Rostering staff for clients and maintaining those rosters.
- Manage any feedback from clients/ guardians, taking appropriate action as required to achieve a positive outcome.
- Using your skills to create documents and reports, and record and analyse data relevant to service delivery.
- Always ensure organisational compliance, in-line with industry and organisational policies and procedures.

**To be successful in this role you will have**:

- Customer service skills demonstrated by experience
- Excellent problem-solving and initiative, the ability to be flexible in thinking
- Strong communication skills, both oral and written
- Good listening skills and the ability to build meaningful relationships with clients.
- Experience in coordinating people and responding appropriately
- Ability to effectively manage client and stakeholder expectations
- High-level report writing skills
- Client Database Systems experience

**Mandatory Qualifications for this role**:

- NDIS Worker Screening Clearance
- Current Driver’s Licence
- Working with Children check
- Current police check

**Job Type**: Casual

**Salary**: $41.33 - $43.00 per hour

**Benefits**:

- Company car

Schedule:

- 8 hour shift

Supplemental pay types:

- Penalty rates
- Performance bonus

Ability to commute/relocate:

- Victor Harbour, SA: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

  • Program Support

    2 weeks ago

    Victor Harbour, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 858700 **Location**: 5211 - VICTOR HARBOR **Job status**: Short Term Contract **Eligibility**: Open to Everyone - **Barossa Hills Fleurieu Local Health Network - Country Health Connect,** **Southern Fleurieu/Victor Harbor**: - **Salary: ASO2 $57,842 - $62,221 p.a.**: - **Temporary Full Time position working up to up to...

  • Administration Officer

    3 weeks ago

    Victor Harbour, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 867913 **Location**: 5211 - VICTOR HARBOR **Job status**: Short Term Contract **Eligibility**: Open to Everyone - **Barossa Hills Fleurieu Local Health Network, Southern Fleurieu Health Service, Victor Harbor**: - **Salary**:ASO2 $57,842 to $62,221 p.a. (Pro-rata)**: - **Temporary Part-time position working 22.5 hours...

  • Reception & Administration Officer

    4 weeks ago

    Victor Harbour, Australia St Louis Aged Care Full time

    Here’s an opportunity for you to make a positive contribution to the community, be part of a dynamic team in rewarding role at our Victor Harbor office. If you have a genuine passion for working with older people, and have a professional, positive and "can do" attitude, then we would love to hear from you. **About the Role**: The receptionist will assist...

  • Administration Officer

    4 weeks ago

    Victor Harbour, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 863692 **Location**: 5211 - VICTOR HARBOR **Job status**: Casual **Eligibility**: Open to Everyone - **Barossa Hills Fleurieu Local Health Network, Southern Fleurieu Health Service, Victor Harbor**: - **Salary: $29.57 - $31.81 p/hr +25% casual loading - ASO2**: - **Casual (up to 1/4/2025, working over a 7 day roster),...

  • Administration Officer

    4 weeks ago

    Victor Harbour, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 826693 **Location**: 5211 - VICTOR HARBOR **Job status**: Casual **Eligibility**: Open to Everyone - **Barossa Hills Fleurieu Local Health Network, South Coast District Hospital, Victor Harbor**: - **Salary: $29.13 - $31.34 p/hr +25% casual loading - ASO2**: - **Casual (up to 31/3/2024, working over a 7 day roster),...

  • Business Services Officer

    4 weeks ago

    Victor Harbour, Australia Chandler Macleod Full time

    As one of the Australia's largest providers of human resource solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our utilities client is currently seeking a...

  • Business Service Officer

    3 weeks ago

    Victor Harbour, Australia Chandler Macleod Full time

    As one of the Australia's largest providers of human resource solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our utilities client is currently seeking a...

  • Integrated Mental Health Officer

    4 weeks ago

    Coffs Harbour, Australia Multicap Full time

    The Opportunity: Join our new and emerging team at Head to Health Coffs Harbour as an Integrated Mental Health Officer and make a meaningful impact in the lives of individuals facing mental health challenges. At Open Minds Head to Health services, we're dedicated to providing comprehensive psychosocial interventions using Motivational Interviewing (MI) and...

  • Integrated Mental Health Officer

    2 weeks ago

    Coffs Harbour, New South Wales, Australia Multicap Full time

    The Opportunity: Join our new and emerging team at Head to Health Coffs Harbour as an Integrated Mental Health Officer and make a meaningful impact in the lives of individuals facing mental health challenges. At Open Minds Head to Health services, we're dedicated to providing comprehensive psychosocial interventions using Motivational Interviewing (MI) and...

  • Customer Service Officer

    3 months ago

    Victor Harbour, Australia TR3 Recruitment Full time

    Are you a customer service superstar looking for a flexible opportunity with one of Australia’s largest banks? YOU | Bring your experience and passion for customer service excellence to this great opportunity to work in a customer focussed, retail banking environment. Your positive attitude, ability to liaise confidently with customers and ability to...

  • Account Manager

    2 weeks ago

    Victor Harbour, Australia Wellify Property Care Full time

    **Company**: Wellify Property Care specialises in being at the forefront of complete cleaning and garden maintenance solutions, providing excellent customer service and valued outcomes to our residential and commercial clientele throughout South Australia and Western Australia. **Location**: This role will service clients throughout the Fleurieu Peninsula...

  • Rostering Consultant

    4 weeks ago

    Victor Harbour, Australia Your Nursing Agency Full time

    **The Opportunity** YNA is an 100% South Australian owned & operated company with a focus on providing the best level of support to our clients & our staff. Due to expansion, we have positions for experienced **Rostering Consultants** to join our busy team. This is a contact centre role & you will be required to engage professionally with all...

  • Client Service Coordinator

    2 weeks ago

    Coffs Harbour, New South Wales, Australia Moore Australia Full time

    Description: We are looking for a proactive and customer service focused person to join our Administration Team. The successful applicant will be committed to providing high quality administrative support to our Accountants and Partners. What we can offer you: We help our team members create the career they desire and offer additional benefits such...

  • Older Person's Mental Health Clinician

    3 weeks ago

    Victor Harbour, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 867885 **Location**: 5211 - VICTOR HARBOR **Job status**: Ongoing **Eligibility**: Open to Everyone - **Barossa Hills Fleurieu Local Health Network, Southern Fleurieu Health Service **Community Mental Health, Victor Harbor**: - **Salary**:AHP2 $86,950 to $100,729 p.a. (Pro-rata); **RN/M2C $84,870** to $107,279 p.a....

  • Administration Coordinator

    4 weeks ago

    Victor Harbour, Australia SACARE Full time

    **Who we are**: ONCALL Group Australia / SACARE is driven by our values and passion to help others. Every day we get to experience the magic of our participants reaching their goals and we are committed to supporting them along the way. We understand the importance of providing services that are ‘with’ you, rather than ‘for’ you. The organisation...

  • Health and Wellness Promoter

    1 month ago

    Victor Harbour, Australia Southern Cross Care (SA, NT & VIC) Inc Full time

    **Be the difference. Enjoy great rewards and benefits.**: - ** Various casual positions available**: - ** Bupa Health Insurance & Goodlife Health Club discounts**: - ** Bunnings PowerPass discount card** Are you a qualified Health and Wellness Promoter passionate about improving quality of life for older adults by optimising their mobility and physical...

  • Clinical Coordinator

    4 weeks ago

    Coffs Harbour, Australia MA MISSION AUSTRALIA Full time

    $97,607 + super + not for profit salary packaging benefitsPermanent, Full time Location: Coffs Harbour NSW 2450Make a meaningful difference to the lives of Australians in needLife at Mission AustraliaWhen you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United...

  • Clinical Coordinator

    1 week ago

    Coffs Harbour, Australia MA MISSION AUSTRALIA Full time

    $97,607 + super + not for profit salary packaging benefitsPermanent, Full time Location: Coffs Harbour NSW 2450Make a meaningful difference to the lives of Australians in needLife at Mission AustraliaWhen you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United...

  • Administration Officer

    2 weeks ago

    Victor Harbor, South Australia SA Government -SA HEALTH Full time

    SA HealthJob reference: 863692Location:VICTOR HARBORJob status: CasualEligibility: Open to Everyone- Barossa Hills Fleurieu Local Health Network, Southern Fleurieu Health Service, Victor Harbor:Salary: $ $31.81 p/hr +25% casual loading - ASO2:- Casual (up to 1/4/2025, working over a 7 day roster), multiple positionsOverview This is a fantastic opportunity to...

  • Administration Officer

    2 weeks ago

    Victor Harbor, South Australia SA Government -SA HEALTH Full time

    SA HealthJob reference: 826693Location:VICTOR HARBORJob status: CasualEligibility: Open to Everyone- Barossa Hills Fleurieu Local Health Network, South Coast District Hospital, Victor Harbor:Salary: $ $31.34 p/hr +25% casual loading - ASO2:- Casual (up to 31/3/2024, working over a 7 day roster), multiple positionsThis is a fantastic opportunity to work as...