Client Service Coordinator

2 weeks ago

Coffs Harbour, New South Wales, Australia Moore Australia Full time

Description:

We are looking for a proactive and customer service focused person to join our Administration Team. The successful applicant will be committed to providing high quality administrative support to our Accountants and Partners.

What we can offer you:

We help our team members create the career they desire and offer additional benefits such as:

  • Opportunity to learn and develop
  • Regular social events, lifestyle benefits and activities
  • Connection to a Global network, with local benefits
  • Stability in a long-established and reputable firm
  • Local, national and global training programs across technical, soft skills and personal development topics
  • A vibrant and fun working environment
  • Access to training and development
  • Birthday leave and Community C.A.R.E Leave
  • Paid Parental Leave Top Up

About the role

Based in our Coffs Harbour office we are looking for an Administration Assistant (also known as a Client Service Coordinator within our firm) who is ready to expand on their knowledge and take on new challenges. In this full-time position you will play a key role in liaising with staff and clients ensuring the delivery of exemplary administration support and client service. With so much variety no two days will be the same

Tasks and responsibilities

  • General administration support: phone calls, emails, liaising with third parties
  • Providing exceptional client service to both internal and external clientele
  • Working with Partners, Managers and Accountants
  • Maintaining contact with clients both face-to-face and over the phone
  • Setting up new clients and update client details in our databases and portals
  • Supporting the Accountants to ensure that client work is carried out to a high standard
  • Provide administrative support to the wider team and Office Manager
  • Manage documentation
  • Schedule client appointments
  • Checking MyGOV and ATO portals
  • Ad hoc administration duties

About you

You are a professional individual who aligns with our CARE values (Collaboration, Agility, Respect, Enthusiasm), someone who wants to add value to a team and firm looking to make the right move for their career, ideally possessing the following highly desirable attributes:

  • Experience in an administration or client services role, however your 'can do attitude' will outweigh any experience
  • Experience in MS Office, Outlook, Teams/Zoom and MYOB will be advantageous
  • Excellent verbal and written communication skills with the ability to communicate confidently and professionally with all levels of staff
  • Ability to multi-task and work in a fast paced environment
  • Eager to learn and expand on skills
  • A high level of personal presentation and a professional approach
  • Highly organised and a natural planner
  • Client focused, with a willingness to help with a positive attitude

About Us

Moore Australia (QLD/NNSW) is an independently owned and managed firm with 19 partners and over 150 team members across Queensland and Northern New South Wales.

Servicing clients across Australia and internationally, we provide a comprehensive 360-degree range of audit and assurance, business, tax, accounting, corporate finance, transfer pricing and consulting services for every business.

Our firm works with a diverse portfolio of privately owned businesses of all sizes, high net wealth individuals, ASX listed companies, not for profit entities and more.

To Apply

Click APPLY and you will be taken through to our Talent Management System to complete your application.

Once there, you will be prompted to answer a few simple questions and upload your cover letter & resume. To give yourself the best opportunity to progress your application, please outline in your cover letter how your skills and experience meet the role requirements.

You must have the right to live and work in Australia to apply.

For a confidential discussion about this position please contact the HR Team on

We look forward to potentially meeting you

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