Account Manager

2 weeks ago

Victor Harbour, Australia Wellify Property Care Full time

**Company**:
Wellify Property Care specialises in being at the forefront of complete cleaning and garden maintenance solutions, providing excellent customer service and valued outcomes to our residential and commercial clientele throughout South Australia and Western Australia.

**Location**:
This role will service clients throughout the Fleurieu Peninsula and Adelaide suburbs.

We are seeking a dedicated Account Manager to oversee our commercial and residential cleaning contracts across the Fleurieu Peninsula and Adelaide Metro. In this role, you will be responsible for managing client relationships, ensuring service quality, and driving business growth within your portfolio. You will serve as the primary point of contact for clients, addressing their needs, resolving issues, and promoting additional services as appropriate.

**Responsibilities**:

- Cultivate and maintain strong relationships with commercial and residential clients to foster trust and loyalty.
- Conduct regular site visits to assess service quality and address any concerns or feedback from clients.
- Have a sound understanding and passion to drive sales and growth.
- Collaborate with the operations team to ensure that cleaning services meet client expectations and industry standards.
- Proactively identify opportunities to upsell additional services to existing clients.
- Prepare and present reports on account performance, including revenue growth, client satisfaction, and retention rates.
- Coordinate with the scheduling team to ensure timely and efficient delivery for all contracts.
- Oversee and manage the hiring onboarding processes including HR requirements.
- Ensure your portfolio remains compliant with the correct legal and industry WHS standards.

**Requirements**:

- Proven experience in account management and/or management roles.
- Strong communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
- Excellent organisational and time management abilities, with a keen attention to detail.
- Problem-solving skills and the ability to thrive in a fast-paced, customer-centric environment.
- Proficiency in Microsoft Office and CRM software.
- Valid driver's license and reliable transportation.

**Benefits**:

- Competitive salary with performance-based incentives.
- Opportunities for career advancement and professional development.

**How to Apply**:
Schedule:

- Afternoon shift
- Day shift
- Monday to Friday
- Morning shift
- Weekend availability

Supplemental pay types:

- Annual bonus
- Performance bonus

**Experience**:

- management: 2 years (required)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Victor Harbour, SA 5211

Expected Start Date: 01/06/2024

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