Nsc Team Manager

2 weeks ago


Melbourne, Australia AMP Limited Full time

**The opportunity**

The North Service Centre Team Manager’s primary responsibility is delivery of the North Contact Centre service offer. The Manager is responsible for ensuring the team delivers easy, effortless experiences and meets its quality and productivity targets by providing leadership and implementing change to drive an effective and efficient culture.

**How you will make an impact**
- Actively lead, engage and develop the team to manage daily and future volumes to meet quality and productivity outcomes, whilst ensuring exceptional customer/planner/adviser service levels.
- Coach, motivate and lead employees using the Performance Leadership framework and tools, ensuring that regular discussions take place with employees on their performance progress and development.
- Develop and foster a strong customer focus across your team and a deep understanding of E2E Customer processes.
- Lead implementation of change across your team.
- Responsible for management of volumes, rosters, systems and workflow across administration and phone services.
- Build rapport and establish/maintain professional relationships with Stakeholders, including Advisers/Clients, Team Managers, Consultants and other AMP & North business teams.
- Support and participate in the Recruitment & Selection process as required.

**What you will bring to the role**
- Demonstrated experience in working with, or managing a team with specialised skills and function.
- Evidence of being ‘process driven’ and having high attention to detail.
- Demonstrated problem solving and decision making skills.
- Previous experience in leading people across financial services and driving a collaborative, high performance culture.
- Understanding of the business and processes of financial planning.
- Relevant experience within an operations function or in the financial service industry
- Appropriate tertiary qualifications or preparedness to undergo studies in business, insurance and/or finance desirable.

**Is this your dream job?**

**Working for AMP**

We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

“AMP -The investor in all of us” **The investor in all of us - AMP**

**Wellbeing & Benefits**

We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAMP Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan here.

**Message to recruitment agencies


  • Nsc Consultant

    4 weeks ago


    Melbourne, Australia AMP Limited Full time

    Be part of a high performing team - Location: Melbourne - 6 Month contract **The opportunity** The North Service Centre is responsible for servicing advisers and clients on the North Platform. The North Consultant role encompasses call centre responsibilities to deliver a superior level of service that consistently meets and often exceeds the expectations...


  • Melbourne, Australia AMP Full time

    North Service Centre Quality Coach If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn...

  • Team Manager

    4 weeks ago


    Melbourne, Australia Gallagher Full time

    About Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Team Manager

    4 weeks ago


    Melbourne, Australia Allianz Australia Full time

    **Team Manager, Disputes | Melbourne, VIC** The primary purpose of this role is to lead the Dispute Management team, maximise performance in the delivery and outcome of disputes on behalf of claims teams and to also provide a high level of customer experience to key stakeholders. Reporting into the ‘Senior Team Manager - Entitlements’ the main focus of...

  • Team Manager

    1 week ago


    Melbourne, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    Team Manager Team Manager Req ID: Department: Business Banking Vic/Tas Division: Australia Commercial Location: Melbourne .About the roleAt ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home,...

  • Operations Manager

    4 weeks ago


    Port Melbourne, Australia Team Global Express Full time

    **About Team Global Express**: **Why TGE**: We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop. **What we offer**: - Competitive salary above industry standards - Upskilling, training, mentoring and more to support your career development...

  • State Manager

    1 month ago


    Port Melbourne, Australia Team Global Express Full time

    Key Responsibilities- Ensure service levels from each key functional area are at or above benchmarked targets by monitoring performance and analysing data to identify areas for improvement.- Manage operational and administrative teams, actively facilitating and developing capability, talent, and succession plans.- Accountable for the delivery of EBITDA...


  • Melbourne, Australia Infomedia Ltd Full time

    Infomedia Ltd (ASX:IFM) is a leading global provider of DaaS and SaaS solutions that empowers the data-driven automotive ecosystem. Infomedia’s solutions help OEMs, NSCs, dealerships and 3rd party partners manage the vehicle and customer lifecycle. They are used by over 250,000 industry professionals, across 50 OEM brands and in 186 countries to create a...

  • Account Executive

    1 month ago


    Melbourne, Australia Infomedia Ltd Full time

    Infomedia Ltd (ASX:IFM) is a leading global provider of DaaS and SaaS solutions that empowers the data-driven automotive ecosystem. Infomedia’s solutions help OEMs, NSCs, dealerships and 3rd party partners manage the vehicle and customer lifecycle. They are used by over 250,000 industry professionals, across 50 OEM brands and in 186 countries to create a...


  • Port Melbourne, Australia Team Global Express Full time

    About Us Team Global Express is an Australian owned logistics business driving more sustainable transport solutions for our customers. Built on a 130-year-old history, our innovative thinking, assets, and capabilities support national interests, helping businesses operate efficiently. Our dynamic teams deliver across an expansive road, rail, air, and sea...


  • Melbourne Airport, Australia Team Global Express Full time

    Are you a natural leader with a passion for delivering exceptional service? Do you have a background in Information Technology and experience managing a team of field service engineers? If so, we have an exciting opportunity for you to join Team Global Express as our new Field Services Manager. We are looking for individuals to bring their experience and...


  • Melbourne Airport, Australia Team Global Express Full time

    JOB DESCRIPTIONJoin Team Global Express (TGE) as a Customer Integration Applications Manager and play a vital role in overseeing and managing our portfolio of Customer Integration applications, including Salesforce.com and WebMethods. Your expertise and leadership will ensure the development, implementation, and support maintenance of these applications,...


  • Melbourne, Australia Monash Health Full time

    Location: Melbourne | Southern Metropolitan Job type: Part time Organisation: Monash Health **Salary**: Salary not specified Occupation: Education and Training, Health and Allied Health, Family Violence Workers, Medical, Nursing Reference: 64876 What we are looking for a highly experienced in the child and youth mental health clinical support and...

  • Team Manager

    4 weeks ago


    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your leadership expertise to lead an investigation team and to provide support and advice to the Regulatory Services branch. - Ongoing and full-time opportunity to work with a high-performing and passionate team in the Victorian Public Service. - VPS Grade 5.2: $116,552 - $127,621 plus superannuation. Looking to work with a dynamic team contributing...


  • Melbourne Airport, Australia Team Global Express Full time

    **About Team Global Express**: **Why TGE**: We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop. **What we offer**: - Competitive salary above industry standards - Upskilling, training, mentoring and more to support your career development...

  • Team Manager

    7 days ago


    Melbourne, Australia Goodman Fielder Full time

    Work with Leading FMCG Company - Lead a small maintenance team - Based at West Footscray About Goodman Fielder Goodman Fielder Australia (GFA) is one of the largest branded food manufacturers and suppliers in Australia, serving customer needs with a portfolio of iconic, trusted food brands that Australians have grown up with and enjoy every day. We have 12...

  • Team Manager

    4 weeks ago


    Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Justice and Community Safety **Salary**: $116,552 - $127,621 Occupation: Regulatory Governance and Compliance Reference: VG/DJ3145/MAY23 The Department of Government Services was established in 2023 to improve the experience for Victorian’s doing business and interacting with...

  • Team Manager

    4 weeks ago


    Melbourne, Australia Gallagher Full time

    About Us: Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today...

  • Clinical Team Manager

    1 month ago


    Port Melbourne, Australia Bolton Clarke Full time

    The Bolton Clarke Homeless Persons Program actively seeks to engage and offer a holistic primary health care response to individuals and families who are at risk of or who are experiencing homelessness. The program is committed to offering practical health care at the point of contact and actively works with people to link them into generalist and specialist...


  • Melbourne, Australia DP World Australia Full time

    About the role This role is primarily responsible for providing administrative support to the Injury Management Team to enable effective and efficient delivery of the team goals. This role also supports business activity by delivering regular reporting activity that assists with managing team functionality and performance.  Key Accountabilities ...