Concierge Supervisor

2 months ago

Adelaide, Australia Marriott International, Inc Full time

**Job Number** 24154572
**Job Category** Rooms & Guest Services Operations
**Location** Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

***

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Concierge Supervisor

    4 weeks ago

    Adelaide, South Australia Marriott Full time

    Job Summary:We are seeking a highly skilled and experienced Concierge Supervisor to join our team at Marriott Hotels. As a key member of our front office team, you will be responsible for providing exceptional guest service, leading the concierge team, and ensuring seamless operations.About the Role:As a Concierge Supervisor, you will be the face of the...

  • Concierge Supervisor

    1 month ago

    Adelaide, South Australia Marriott Full time

    About the Role:We are seeking a highly skilled and experienced Concierge Supervisor to join our team at Marriott Hotels. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring that every interaction is memorable and enjoyable.Key Responsibilities:Lead the concierge team in general operational...

  • Concierge Supervisor

    2 months ago

    Adelaide, Australia Marriott International, Inc Full time

    **Job Number** 24162243 **Job Category** Rooms & Guest Services Operations **Location** Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott International’s** **flagship brand, Marriott Hotels drives...

  • Concierge Supervisor

    2 weeks ago

    Adelaide, South Australia Marriott International Full time

    Unlock your potential as a Concierge Supervisor at Marriott International, where innovation meets hospitality. As a key member of our team, you'll be responsible for delivering exceptional guest experiences, leading your bell team, and driving operational excellence.Key Responsibilities:Be the face of the hotel, engaging and inspiring guests through every...

  • Concierge Supervisor

    2 months ago

    Adelaide, Australia Marriott Full time

    Job Number 24162243Job Category Rooms & Guest Services OperationsLocation Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAs Marriott International’sflagship brand, Marriott Hotels drives innovation in our industry. Be part of a...

  • Concierge Supervisor

    5 months ago

    Adelaide, Australia Marriott International Full time

    As Marriott International’sflagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become...

  • Concierge Supervisor

    5 months ago

    Adelaide, Australia Marriott International, Inc Full time

    **Job Number** 24106688 **Job Category** Rooms & Guest Services Operations **Location** Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As Marriott International’s** **flagship brand, Marriott Hotels...

  • Chief Concierge

    1 week ago

    Adelaide, Australia Marriott Full time

    JOB SUMMARY Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all...

  • Customer Service Concierge

    5 months ago

    Adelaide CBD, Australia Uniting Communities Full time

    **Uniting Communities** has an exciting casual position available within our **Concierge Services** team. The **Concierge **team is responsible for providing exceptional corporate and accommodation customer service assistance to guests/clients/customers/visitors and residents of UCity. The Concierge team are vital to the smooth operations of many of the...

  • Concierge Team Lead

    3 weeks ago

    Adelaide, South Australia Marriott International Full time

    Unlock your potential as a Concierge Supervisor at Marriott International, where innovation meets hospitality. As a key member of our team, you'll be the face of the hotel, delivering exceptional guest experiences and leading your bell team to success.Key Responsibilities:Engage and inspire guests through personalized interactions, from arrival to...

  • Concierge Team Lead

    4 weeks ago

    Adelaide, South Australia Marriott International Full time

    Unlock your potential as a Concierge Supervisor at Marriott International, where innovation meets hospitality. As a key member of our team, you'll be the face of the hotel, delivering exceptional guest experiences from arrival to departure.Key Responsibilities:Lead your bell team in operational tasks, ensuring seamless guest interactions.Securely park guest...

  • Concierge Team Lead

    4 weeks ago

    Adelaide, South Australia Marriott International Full time

    Unlock your potential as a Concierge Supervisor at Marriott International, where innovation meets hospitality. As a key member of our team, you'll be the face of the hotel, delivering exceptional guest experiences and leading your bell team to success.Key Responsibilities:Engage and inspire guests through personalized interactions, from arrival to...

  • Concierge Team Lead

    4 weeks ago

    Adelaide, South Australia Marriott International Full time

    Unlock your potential as a Concierge Supervisor at Marriott International, where innovation meets hospitality. As a key member of our team, you'll be the face of the hotel, delivering exceptional guest experiences and leading your bell team to success.Key Responsibilities:Engage and inspire guests through personalized interactions, from arrival to...

  • Concierge Team Lead

    3 weeks ago

    Adelaide, South Australia Marriott International Full time

    As a key member of the Marriott Hotels team, you will play a vital role in delivering exceptional guest experiences. As a Concierge Supervisor, you will be the face of the hotel, engaging and inspiring guests through every interaction from arrival to departure.Key Responsibilities:Lead your team in providing personalized service to guests, ensuring their...

  • Concierge Supervisor

    3 days ago

    Adelaide, South Australia Marriott International Full time

    Key ResponsibilitiesProvide exceptional guest interactions from arrival to departureLead the bell team in operational tasks and assist front office associatesEmpower and support the team to deliver outstanding guest experiencesAbout YouRelevant experience in a supervisory roleCurrent driver's licenseWorking rights in AustraliaOur BenefitsExclusive staff...