Quality and Service Improvement Coordinator

3 days ago

Adelaide, Australia AnglicareSA Full time

Full time, ongoing position
- Based centrally at Hindmarsh with some travel across Adelaide Metro as required

**Who are we looking for?**:
We are seeking a Quality and Service Improvement Coordinator to provide high-level support to the Community Aged Care portfolio. This dynamic role involves assisting in the development, enhancement, and monitoring of services to ensure compliance with relevant legislation and standards. Reporting to the Senior Manager Clinical Services Community Aged Care, the Coordinator will foster collaborative relationships with AnglicareSA staff and external stakeholders while conducting research, benchmarking, and analysis on industry trends, best practices, demographics, and social impacts. This key position will drive best practice service delivery and act as a role model, aligning with AnglicareSA's values and systems. This role would suit a Clinical Nurse with experience in Quality, Service Improvement and Risk Management.

**What can you expect to be doing?**:

- Coordinate and support the quality review process within Community Aged Care, identifying improvement areas and providing recommendations to the Head of Community Aged Care and leadership team.
- Oversee and support an internal audit system to ensure adherence to best practices, legislation, standards, and organizational policies.
- Assist in implementing quality and risk systems to meet accreditation standards within areas of responsibility.
- Support portfolio quality and risk management, including risk control plans and actions.
- Identify, assess, and report on risks impacting Community Aged Care.

**What do you need to bring?**:

- Qualifications - AHPRA Registered Nurse _(required)_
- Extensive knowledge, skills, and experience in quality and risk management within an aged care and/or healthcare setting.
- In-depth understanding of strategies, policies, and priorities related to community aged care and community engagement.
- Proven ability to engage diverse audiences for consultation and service development to meet business needs.
- Strong project management skills and expertise in evidence-based service development and continuous improvement.
- Exceptional analytical abilities with a demonstrated capacity to create, analyze, and produce reports.
- Ability to manage multiple initiatives in a dynamic, ever-changing environment.
- Current Drivers Licence and willing to work at other sites as required
- AnglicareSA is committed to ensuring that our workplace is safe and free from known risks to the health and safety of employees, volunteers, students, and customers. Due to the nature of our services, you will be required to provide AnglicareSA with your COVID-19 vaccination certificate during the selection process.**Who is AnglicareSA?**:
As one of SA’s largest social services provider, AnglicareSA makes a positive difference to the lives of more than 50,000 people each year. Our 1,800 staff and 400 volunteers support individuals, families and communities, responding to their immediate need and working with them to build capacity to restore and maintain dignity and control in their lives. Our services are broad, supporting people at every stage of life.

We believe in social justice, the equal worth of each citizen, equality of opportunity and the importance of strong communities. Together we change lives.

**What we offer**:

- Access to our fantastic salary packaging options - increase your take home pay by decreasing the amount of tax you pay with $15,899 tax free each year
- Meal Entertainment and Holiday Accommodation Card provides you with an additional $2,650 tax free per year
- Paid parental leave, including superannuation paid on parental leave
- Paid study leave, and financial education assistance up to $6,000
- Genuine career development opportunities across the organisation
- Discounted motor vehicles and gym memberships
- BUPA and Medibank health cover discounts
- Access to our Employee Assistance Program for you, and your family

**How to Apply**:

- We are committed to the employment of Aboriginal and Torres Strait Islander peoples. Please contact the person listed above to discuss joining AnglicareSA and visit our _website_ for details on our Aboriginal Services._
- We are committed to the employment of First Nations people. Please contact the person listed above to discuss joining AnglicareSA and visit our _website_ for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan._
- AnglicareSA is a White Ribbon organisation committed to the prevention of violence against women._

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