Customer Experience Officer

3 months ago

Moss Vale, Australia Wingecarribee Shire Council Full time

**Customer Experience Officer**

**Permanent Part-Time**
**21 hours per week**
**Salary starting from $32.98 up to $38.25 per hour, depending on experience**

This role is responsible for being the front face of our Customer Experience Transformation. It will also champion a ‘Digital First, anywhere, anytime’ philosophy and be driven by a passion for innovation and continuous improvement. The role will be a generalist role, which can assist our customers with relevant information, as well as take payment and assist in digital services uptake.

The Customer Experience Officer will need to work collaboratively with the Coordinator Customer Experience, other members of the Customer Experience team and other teams across the Council to improve the overall experience offered by Wingecarribee Shire Council to its residents and customers.

**Essential Criteria**

1. Minimum of two years experience in a similar role.

2. Proven commitment to providing quality customer experience.

3. Ability to work in a team environment with shared goals and responsibilities.

4. Current Class C Driver’s License.

5. Demonstrated experience using online technological platforms.

**Desirable Criteria**
- Previous cash handling experience.
- Local Government Experience in a similar position.
- Demonstrated project management experience.

**What we can offer you**
- Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP)
- Learning and development opportunities, including tertiary assistance
- Vaccination program including annual Flu vaccine
- Access to financial advice and guidance including advice from Active Super
- Annual Health Fair and opportunity to participate in the Johnny Warren & Les Murray Memorial Cup

**How to Apply**

Please upload your current resume and statement of claims against the essential criteria. For further information about the role, please contact **Rhiannon Young, Coordinator Customer Experience on 4868 0888.**

In accordance with Wingecarribee Shire Council’s COVID 19 Safety Plan, we encourage all employees to be COVID 19 vaccinated.

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