Head of Retail Network

3 weeks ago

Brisbane, Australia Great Southern Bank Full time

**About the role**

As Head of Retail Network, you are responsible for the financial performance, customer experience, compliance, community engagement, and operation of the network, including branches, mobile bankers, digital home loan sales, and insurance partnerships. You contribute to and influence the development and implementation of the branch sales strategy through collaboration, leadership, and delivery.

This role is seen as a key contributor to Great Southern Bank’s Senior Leader team, providing strategic input into the broader organisational practices, decisions, and goals. You will represent the Bank in the community and with key stakeholders including broker partners, major clients, sponsorship partners, and at relevant industry events.

You will report to the Chief Customer Officer, who is a member of the Executive Committee and a direct report to the CEO. Reporting to you are our 3 x State Managers who lead the branch network in their respective regions, and 4 x Senior Managers who lead our Business Development, Insurance and Digital Home Loan Sales teams, Sales Performance, and Sales Enablement.

**About you**
- Minimum 10 years’ experience in senior roles within the retail banking environment
- Minimum of 5 years’ experience as a leader of leaders
- Experience in leading geographically-dispersed teams and direct reports
- Experience leading in a highly-regulated and dynamic environment
- Passionate about customers and Great Southern Bank’s purpose
- Excellent communication skills across a wide range of audiences and a proven ability to establish strong relationships internally and externally at all levels
- Commercially astute, a structured problem solver, and passionate about evidence based management
- Committed to quality and continuous improvement, with a growth mindset
- Ability to think strategically, pragmatically, and consider impacts and opportunities beyond your own areas of responsibility
- An exceptional leader who sees the potential in others, recognising your role and responsibility to realise potential and help others develop

**What’s in it for you?**

We want you to make an impact. You can be part of a growing and innovative organisation, with the ability to influence the people, culture and practices of Great Southern Bank to keep us at the top of our game.

You will be able to make a bigger difference with us While we might be a bit smaller than the majors, your circle of influence is infinitely greater. You will see the immediate results of your work, be recognised for your achievements, and be provided with the support you need to help balance your career.

We believe that investing in our people is central to upholding our great culture. To help you be at your best, we provide a collaborative, flexible and supportive working environment that helps you balance career, family, health and the things you love doing. We have a variety of employee benefits that you can access from discounted financial and insurance products, a variety of leave options, and benefits and incentives covering, health, wellness and lifestyle options. Read more about these exciting benefits on our careers site
- At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._
- #LI-Hybrid_

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