Retail

3 days ago

Brisbane, Australia NAB - National Australia Bank Full time

**Retail
- Home loan Specialist QLD**:
**Job no**: VOLPHLQLD
**Business unit**: Personal Banking
**Work type**: Permanent Full time
**Region**: QLD- Brisbane inner

**Your new role awaits**

Our **Home Lending Specialists** are mortgage specialists within our Retail network, and the first point of contact for customers looking to achieve a particular financial goal - be it their first home, an investment property or new car As a **Home Lending Specialist **supporting our** Cairns branches**, you will work to create a signature experience for our customers by holding meaningful conversations to uncover their financial needs over the phone, ultimately providing them with appropriate solutions and deepening the relationship between our customers and NAB. This is a pivotal role within our Retail network with a focus on generating lending growth and identifying cross-sell opportunities. You will start as a Home lender in our Lending Hub teams in our head office and then after 12 months of training you will then be located to your nearest Retail branch out in our community servicing our customers face to face.

**A typical day for me will include**
- Holding meaningful, quality conversations to determine customer goals and aspirations
- Increasing growth and managing retention of a consumer lending portfolio
- Proactively working to acquire new-to-NAB customers
- Staying up to date with policies and knowing how to deal with complex files
- Retaining existing customers by offering appropriate financial solutions that add value to their lives

**What you will bring**
- Experience of Home Lending/Mortgage or Credit products is essential
- A passion for building strong relationships within your community and surrounding network
- Exceptional communication skills coupled with superior stakeholder management experience
- Charisma, drive, ambition, and a genuine appetite for uncovering the financial needs of customers

**The benefits**

All new Lenders receive NAB’s tailored onboarding and training program to cater for their level of expertise. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary, the opportunity to earn performance-based incentives, fantastic career-growth opportunities, as well as the support of the NAB brand boldly backing you as you have a significant impact in the lives of our customers

**Make a difference through your work**

At NAB, we work together to deliver exceptional outcomes that exceed our customers’ expectations. We’re an ASX listed organisation that has been serving Australian communities for more than 160 years. We’re investing in positive change and our work changes the future of banking. Our colleagues have an impact far beyond work, and you’ll be part of a team that is helping to solve some of society’s biggest challenges.

**A diverse and inclusive workplace works better for everyone.**

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

**Join NAB**

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

Please note unsolicited CVs from agencies will not be accepted.

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