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Quality, Risk
4 months ago
Work Type/s: Full Time, 12 month contract
- Location: Melbourne (Fitzroy North)
- Applications close: 3 May 2024
Aboriginal Housing Victoria (AHV) is an Aboriginal community organisation responsible for managing more than 1,500 rental properties for Aboriginal and/or Torres Strait Islander people living in Victoria.
Our vision is to ensure that Aboriginal Victorians secure appropriate, affordable housing as a pathway to better lives and stronger communities.
In addition to being the largest Aboriginal Registered Housing Agency in Australia, AHV is the lead agency for Victoria’s Aboriginal housing and homelessness policy, _Mana-na worn-tyeen maar-takoort_. As the housing policy lead in the Aboriginal community, AHV has responsibility to work in partnership with the Government to secure the resources and reforms to implement the policy, while we support sector development to empower Victoria’s Aboriginal community to determine its chosen housing future.
AHV's housing services are targeted to those most in need of support. Through the provision of secure housing by an Aboriginal rental provider, AHV helps strengthen and maintain Aboriginal communities and cultural ties.
The purpose of the Quality, Risk and Compliance position is to coordinate the development, implementation, evaluation and ongoing management of AHVs Organisational Quality and Safety framework (OQS).
The Quality and Safety frameworks relevant to this role will include:
- Risk Management
- Continuous Quality Improvement
- Governance
- Planning Management
- Compliance Management
The remaining elements of the Quality and Safety Framework (such as Human Resources, Finance, ICT/IM etc.) will be managed externally to the role, but the incumbent will be tasked with overall coordination.
The role will support AHV in continuing to meet compliance and reporting obligations; effective risk management; and continuous improvement in services and systems.
We are looking for someone who will bring a client-centred focus to the role and with the following key attributes and skills (KSC):
- Awareness and appreciation of Australian Aboriginal societies and cultures and an understanding of the issues affecting Aboriginal people in contemporary Australia and the diversity of circumstances of Aboriginal people.
- Experience in coordinating and implementing a OQS framework, preferably in an Aboriginal Community Controlled Organisation or in the social housing sector.
- Experience in delivering change management projects and training of staff.
- Highly organised with the ability to work on multiple tasks and manage competing priorities.
- The ability to clearly and concisely present information both in writing and verbally, together with the ability to communicate complex concepts to a broad audience.
- Ability to provide high quality customer service to internal and external stakeholders, while maintaining professional relationships at all times.
- Ability to work effectively as part of a team in a professional and ethical manner under pressure and to tight deadlines.
This position will be based in our Fitzroy North office and working from home.
Please direct enquiries about the position to Deb on 0408 055 373.
