Lending Consultant

4 weeks ago

Brisbane, Australia Suncorp Group Full time

**Lending Consultant**

**Permanent, full time**

**Brisbane based role**

**The role**

Actively contribute to the delivery of the Home Lending Assessment service levels through completion of agreed deliverables with the Team Leader. You will also coach and mentor Lending Officers in their day to day activities.

**What you'll do**

Achieve measurable performance benchmarks as set by the Home Lending Assessment Department in relation to:

- Customer Service: Deliver high quality service for both internal and external stakeholders. Holds a delegated credit authority to decision loans
- Operational Efficiency: Meet the agreed daily deliverables by planning the work day with your leader. Adhere to process changes and responsible lending practices
- Quality Assurance: Must always meet the Credit Review compliance benchmark of 95% compliance as prescribed by the Bank’s Risk department
- First Time Execution: Minimise reworks through the quality of data entry being of a high standard, reducing potential error rate
- Risk Culture: Contribute to the improvement of risk culture through successful completion of risk activities such as, but not limited to, Computer Based Training, Data Quality and logging of incidents
- People: inspire team members by fostering a learning and development culture, value diversity and inclusiveness and invest in people’s wellbeing. Contribute positively to department activities and events. Coaches and mentors Lending Officers in their day to day duties
- Knowledge share: create meaningful partnerships and knowledge/resource sharing to achieve the best solution and deliver results for our customers and for the Bank

**What you'll bring**
- Financial Qualifications (desirable)
- Final year finance students (considered)
- 3-5years Banking or Lending experience (preferred)
- Customer Service skills (Face to Face or Call Centre, mandatory)

**What we can offer you**
- Excellent discounts on a range of retail favourite stores as well as banking and insurance products
- A range of flexible working and leave options, including 16 weeks paid parental leave and unlimited paid emergency response leave
- Invest in your brighter future with ongoing study support and career development programs
- Give back to our communities with payroll giving, donation matching and paid volunteer leave
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council

Employee benefits | Suncorp Group

**About Suncorp Group**

We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution.

**Advertised**: 13 Feb 2023 AUS Eastern Daylight Time
**Applications close**: 24 Feb 2023 AUS Eastern Daylight Time

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