Front End Lending Team Leader

4 weeks ago

Brisbane, Australia Great Southern Bank Full time

You have the chance to be part of something different in this growing organisation which is Australia's largest customer-owned financial institution. We are a bit smaller than the majors and we do things a little differently. Our customers want to escape being treated as a number, and so do you. We want you to be a part of our story.

**About the role**

The Front-End Lending team is responsible for ensuring that home loan’s submitted through our Broker Channel are prepared and supported in accordance with process, policy and procedure, from receipt through to settlement.

You will coach, mentor and lead the Front-End Lending team to ensure Great Southern Bank are meeting their obligations under Responsible Lending and in a way that supports agreed performance outcomes. You will role model our Great Southern Bank values, leading others to deliver a customer centric service and better-value banking for our customers.
- Coaching, training and inspirational leadership of a large operational team in a high volume environment.
- Ensuring high levels of customer experience and satisfaction are maintained through adherence to SLA and quality controls.

**A little bit about you**
- Leadership experience in Financial Services or a related industry with exposure to resource planning, modelling and scheduling.
- Demonstrated relationship management, consulting, negotiation and facilitation skills.
- Demonstrated strategic & tactical thinking with proven implementation of successful people strategies.
- A comprehensive understanding of the end-to-end lending process, systems and Broker model.
- Strong customer service ethic and the ability to successfully establish and maintain effective relationships.

**A little bit about us**

For over 75 years, we’ve been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.

We’re ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable and supportive - allowing our team members to be their best every day, whether that's at work or at home.

**We want you to make an impact**

You can be part of a growing and innovative organization, with the ability to influence the people, culture and practices of Great Southern Bank to keep us at the top of our game. We have progressive people practices and you will help lead the delivery of these. We appreciate outside the box thinkers, people who challenge the status quo, and help us to be better, for you and for our customers

We believe that investing in our people is central to upholding our great culture. You will have access to over 60,000 learning opportunities and courses, accessible senior leaders and mentors across the bank. To help us recognise you, we have a variety of employee member benefits that you can access from product discounts, incentives, and family and lifestyle options.
- At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._

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