Team Leader

3 weeks ago

Brisbane, Australia Bank Australia Full time

Posted: 16/05/2024

Closing Date: 16/06/2024

Job Type: Permanent - Full Time

Location: Brisbane

Job Category: Banking and Financial Services

Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.

We currently have a permanent, full time opportunity for a Team Leader - Lending to join the Lending Department. This role will be based in Brisbane West End and will manage a team of Lending Consultants, providing leadership and support through coaching and mentoring their individual team members.

**Why join us**
- We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
- As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 13% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

**What you will be doing**
- A thorough understanding of the Bank’s purpose and values, as a basis for day-to-day employee engagement and decision-making
- Analyse and report on process improvement and skills gaps across lending
- Ensure lending procedures, policies and service standards are applied consistently throughout the lending function including effecting knowledge transfer
- Assist the Lending Management Team in the development and implementation of Bank Australia distribution strategy with particular emphasis on process improvement
- Effectively lead a team of lenders, ensuring consultants maintain appropriate skills through effective mentoring and coaching to achieve the goals of the lending team
- Lead the Lending team to ensure they meet customer needs and achieve loan turnaround times and accuracy
- Keep the lending team fully informed on matters which affect the delivery of lending services
- Co-ordinate and implement employee training for the lending team ensuring consultants skills and knowledge are kept up to date
- Complete employee appraisals in accordance with Bank Australia procedures and make recommendations to management regarding annual performance reviews
- Provide timely, accurate and appropriate performance reporting to the Lending Manager; and
- Perform other duties consistent with the classification of the position, as directed by Bank Australia management.

**What you will bring**
- Effective ability and demonstrated experience in leading and motivating teams to achieve and exceed targets
- Proven ability and knowledge of lending functions
- Proven ability in implementing policies, procedures and standards of operation
- Extensive knowledge of the types of products and services offered within the financial services industry
- Ability to work effectively in a team environment - both leading and participating
- Ability to adapt and demonstrate leadership in times of organisational change
- Excellent and demonstrated communication, interpersonal and organisational skills
- Effective decision making skills
- Ability to effectively determine priorities and allocate work under high workloads
- Demonstrated people management skills with an ability to manage conflict satisfactorily and solve problems promptly
- Ability to investigate and follow up queries
- Excellent provision of customer service
- Demonstrated ability to complete projects and conduct training programs
- Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

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