Customer Relations Specialist Travel Industry
3 months ago
$60000 - $70000 per annum + super + travel perks
Sydney CBD, New South Wales
- Home Working, Operations/Back office, Wholesale/Tour Op's
- Permanent
5186BS1
Favourite
We are looking for a customer relations specialist for the travel industry who possesses a genuine passion for providing exceptional customer service, possesses excellent communication skills, and has a profound understanding of the intricacies of the travel sector.
**JOB DESCRIPTION**:
- Monitor and filter customer feedback for concerns that require escalation
- Receiving updates and information from ground partners regarding issues and assessing the level of urgency
- Liaising with internal departments to action urgent tour changes
- Assist with insurance documentation to assist customers with claims
- Following up with travellers post trip to discuss their experience
**EXPERIENCE REQUIRED**
- Min 2 years travel industry experience
- Must be customer and people focused
- Excellent communication and problem-solving skills
- Strong organizational and time-management abilities
**PACKAGE**
- $60-70k + super
- Full time permanent role
- Flexible work arrangements - 3 days WFH/2 days Office (SYD CBD)
- Travel discounts and perks
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