Research & Insights Specialist

6 months ago

Melbourne, Australia Origin Energy Full time

Allow your quantitative research to impact marketing strategy
- 2 year Contract
- Melbourne based

**Delivering good energy starts from within**

It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers - and for our people.

**About the Role**

The Research Insight Specialist, is responsible for working across our digital portfolios, product lines and channels to lead market and customer research projects to shape product and brand decisions. With a strong emphasis on quantitative research, your findings and insights will be taken into account, when developing the marketing and business strategy. This role will partner with senior stakeholders across the business building and maintaining the brand, customer journey and interaction research, in addition to leading the Strategic NPS research program.

**Key Responsibilities**
- Analyse our customer and competitive data and draw actionable insights that will unlock opportunities for brand, product, commercial and CX
- Lead Origin's Strategic NPS program, for the capture and communication of customer feedback
- Define and maintain key metrics, targets, external benchmarking and global best practise
- Manage key vendor relationships with our Strategic NPS and Brand tracking research partner
- Plan, conduct, analyse, synthesize, report and present quantitative research studies
- Work closely with customer facing, commercial, product management, business analysis and development teams to use research to help identify and validate new product and optimisation opportunities to improve product performance, testing, design and optimisation of Digital experiences.

**About you?**

With proven experience in managing market research and/or voice of customer program, in a complex environment you will be able to demonstrate:

- Extensive experience in customer and market insights
- Proven track record in managing diverse research projects
- Experience with qualitative and quantitative research, Including facilitation, ideation and experience strategy
- Ability to perform various data analysis techniques, including tables and cross tabs
- Proficiency in data analysis tools, exposure to Agile and Human Centered Design is desirable
- Strong analytical abilities for extracting insights from complex data
- Meticulous attention to detail and error identification.

**Origin - Where good change happens**

At Origin, we’re powered by people who believe in creating change.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

**_You will be required to meet Origin's employment criteria which may include a criminal history check and pre-employment medical (including drug & alcohol testing)._**

Please note unsolicited CVs from agencies will not be accepted.

**_Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future._

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