Admin Accounts Officer

3 weeks ago

Newcastle, Australia Mane Consulting Full time

Permanent
- Newcastle, New South Wales
- Posted 3 hours ago
- AU$55000 - AU$70000.00 per annum + Inclusive of Super USD / Year
- Salary: AU$55000 - AU$70000.00 per annum + Inclusive of Super

**Job Title**: Admin Collections Officer (Client Facing)

**Company**: Legal Firm

**Location**: Newcastle CBD

**Job Type**: Full-time Permanent

Are you a detail-oriented individual with excellent communication and problem-solving skills? Do you thrive in a client-facing role and have a strong background in administrative tasks and collections? If so, we have an exciting opportunity for you as an Admin Collections Officer.

**Responsibilities**:

- Administration
- Diary Management
- Assisting Lawyers
- Interact directly with clients to resolve outstanding accounts receivable issues in a professional and customer-centric manner.
- Provide exceptional customer service by answering inquiries, addressing concerns, and providing accurate and timely information regarding account status and payment options.
- Maintain accurate and up-to-date client records, including contact information, payment history, and correspondence details.
- Collaborate with internal teams, including accounting and sales, to resolve client disputes, identify payment discrepancies, and ensure efficient collections processes

**Requirements**:

- Relevant qualifications or business administration or related field is a plus.
- Professional and polished within a corporate environment
- Proven experience in an administrative role, preferably in collections or accounts receivable.
- Strong customer service skills and the ability to communicate effectively with clients of diverse backgrounds.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Proficient in using computer systems, including MS Office suite and collection software.
- Detail-oriented with a high level of accuracy in data entry and record-keeping.
- Ability to work independently as well as collaboratively in a team environment.
- Knowledge of collection laws, regulations, and compliance are desirable.

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