Finance Admin Officer

2 weeks ago

Newcastle, Australia Ashdown Consulting Full time

$34.40 p/h + super
- 3 Month Contract
- Newcastle

**Finance Admin Officer | 3 Month Contract | $38.18 P/H inc. Super**
- $34.40 p/h + super
- 3 Month Contract
- Newcastle

**About the Company**

This NSW Local Government agency is committed to their community and its environment, and provide employees with the same level of commitment and care. As a close knit team you will experience a connected and supportive environment. The team you will join is welcoming and knowledgeable and ready to collaborate to continually improve our systems and processes.

**About the team**

You will be a part of a highly professional and dedicated cohort who value independence, communication, accountability and integrity. The Team you are joining is a high functioning and performing team of like-minded individuals who thrive to deliver outstanding work to help residents of NSW.

**About the Role**

Play a key role in an essential government agency providing excellent customer service to the members of public for charges related to services provided, and ensuring the department meets its obligation in the management of revenue collection process.

**Key accountabilities include**:

- First point of contact to the department service for fees and charges.
- Assist in managing the revenue collection process according to policies and procedures.
- Provide administrative and clerical support and maintain records as per policy directives.
- Prepare timely and accurate reports.
- Contribute to the development, improvement and implementation of new processes and systems related to customer service.
- Contribute positively and be actively engaged in the development of team building and culture improvement exercises within Revenue Operations.

**About You**
- Demonstrated commitment in providing a high level of customer service and the ability to deal with stressful and emotional situations, whilst being highly motivated and enthusiastic.
- Ability to remain calm in all circumstances when communication with people who had experienced medical emergencies. Communicate accurate information to a wide range of stakeholders, using multiple communication channels.
- Capability to use a wide range of computer hardware, software and electronic systems.
- Ability to plan and balance priorities, perform a wide range of tasks with limited supervision and the ability to problem solve, use initiatives, judgements and discretion in a flexible and creative manner.
- Self-driven, adaptable, resilient and be able to use initiative to make sound decisions.
- Familiarity with call center processes and sound knowledge of industry processes to be able to take care of a range of customer and business enquiries.
- Demonstrated ability to work both independently and collaboratively and effectively with team members.

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly Rated 4.9/5 on Google Reviews with over 1000 5
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

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