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Contact Centre Consultant

4 months ago

Dandenong, Australia Storage King Full time

Full time | No industry experience needed
- Competitive hourly rate | Bonuses
- Full training | Discounted Health Insurance

**About us**:
Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and inclusive culture across our store network, which currently includes over 200 stores across Australia and New Zealand. Storage King is a market leader in Self-Storage, and with continued growth plans, it is an exciting time to join our team.

**The Role**:
Storage King is currently seeking a full-time Customer Service Consultant to join our team at our Contact Centre based in Dandenong.

This role is perfectly suited to people who like solving problems, are motivated by achieving targets and who can work with customers to identify their needs and create value for the Storage King business.

**The main responsibilities include**:

- Provide support on the phone to customers across our store network throughout Australia and New Zealand.
- Provide storage solutions for new customers by
- Identifying their storage needs.
- Understand the problem they are facing.
- Source the appropriate solution.
- Most importantly
- ask for the business
- Offer guidance on our packing and moving services.
- Support our Store based teams across the country in providing great customer experiences and the performance of our store network

**Working Hours**:
Full time - Monday to Friday - 38 hours

Flexibility will be required for this role to assist in covering weekend shifts as required.

**What will you need**:

- Experience in sales in a Call Centre or Retail environment is a must.
- The ability to own the customers experience
- A professional telephone manner and excellent communication skills (verbal and written).
- The ability to build rapport with customers over the telephone and in online communications.
- Strong attention to detail and an excellent “follow up” focus to resolve customer queries
- Enjoy achieving targets and goals.
- Demonstrated computer skills with good understanding of Microsoft (Outlook, Excel etc.) and exposure to working with internal systems/databases.
- Reliable and punctual
- A team player who enjoys learning and problem solving

**In return we offer**:

- Hourly rate, plus super and bonuses
- Training program to ensure your success
- Flexible working environment and supportive work team culture
- Parking provided
- Discounted health insurance through Medibank
- Health and Wellbeing support through our Assure program
- Reward gateway access - Employee benefits and discount platform

Self-Storage is a growing industry with opportunities for those who are passionate about creating great customer experiences. If you want to work as part of a close team to find solutions for our customers requirements and enjoy contributing to the end to end running of a store, you’d be a great fit for our team