Customer Experience Supervisor
6 months ago
**The Opportunity**
If you are someone with a strong background in customer service, excellent communication skills, and a proven track record in leading teams in a contact centre environment - we want to hear from you
**What's on offer**
- Professional growth and development opportunities
- Opportunity to gain skills and knowledge across each area of the CX team
- Ability to drive successful outcomes through problem-solving activities
**What you'll be responsible for**
- Oversee a team of CX Consultants, ensuring they are providing exceptional service to customers through various communication channels
- Monitor and evaluate team performance, providing coaching and feedback to help individuals meet their productivity and service quality targets
- Drive continuous improvement in customer service by identifying and implementing process enhancements
- Foster a positive and collaborative team environment, encouraging cooperation between CX Consultants and other internal teams
- Provide training, mentoring, and development opportunities for team members, helping them to enhance their skills, advance their careers, and foster a culture of continuous learning and improvement
**What you'll need to be successful**
- Minimum of 3 years of experience in a customer service or contact centre environment, with at least 2 years in a leadership role
- Proven ability to motivate, inspire, and lead a team to meet and exceed their performance targets
- Superior verbal and written communication skills, able to effectively convey information and instructions to the team and handle escalated customer complaints professionally
- A strong commitment to providing exceptional customer service, with the ability to empathise with customers and understand their need
- Skilled in managing and resolving conflicts, ensuring a positive working environment
**A Veolia Career**
**All of our employees are entitled to**:
- **
Employee share plan**:
- ** Support to pursue educational and development opportunities**:
- ** Access to endless career options and pathways, Veolia promotes from within**:
- ** Employee Assistance Program (EAP)**:
- ** Bupa health insurance discount**:
- ** Corporate Discounts**:
- ** Fitness Passport**:
- ** Volunteer Opportunities**:
- ** Salary sacrificing (i.e. super, novated leases)**
**We are a Circle Back Initiative Employer and commit to respond to every applicant.**
Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, you’ll have the opportunity to build your career, and a more sustainable world.
Veolia welcomes applicants from all genders, identities, and cultural backgrounds to apply.
Don't meet every single requirement? You don't need to. Veolia is building a diverse and inclusive workplace that fosters innovation. If you're interested in this role, we would love to hear from you, even if your past experiences don't perfectly align with the skills we've listed.
-
Workshop Supervisor
5 months ago
Dandenong, Australia Just Automotive Recruitment Full time35+ years in family-owned logistics with national branches. - Supportive leadership, career growth, and provided uniforms. - Onsite parking for added convenience. **Workshop Supervisor - Dandenong South** - 35+ years' experience in family-owned transport and logistics with nationwide branches. - Supportive leadership, career growth, and provided uniforms. -...
-
Supervisor
6 months ago
Dandenong, Australia MACA Full time**The Role & Project** MACA Infrastructure are seeking a **Supervisor** to join our team to contribute to key projects across Victoria. The position will be responsible for assisting the Project Manager in the first line of control, direction, advice, and support to the field contract delivery work force. **Secure your future with a reputable national...
-
Administration Supervisor
5 months ago
Dandenong, Australia Sharp & Carter Full time$75,000 - $85,000 + Super | Excellent employee perks and benefits - Located in Dandenong South | WFH Flexibility - 2 days on site, 3 from home - Fantastic career progression opportunities **About the Role** We are seeking a highly skilled and experienced Administration Supervisor to join our clients team. As an Administration Supervisor, you will play a...
-
Customer Experience Consultant
6 months ago
Dandenong, Australia Veolia Environmental Services Full time**The Opportunity**: Veolia ANZ is seeking a Customer Experience Consultant to join our team based in Dandenong South 3175. As the Customer Experience Consultant, you will play a crucial role in providing outstanding support and resolving a wide range of queries for our customers. If you are someone with a strong background in customer service with...
-
Customer Experience Consultant
6 months ago
Dandenong, Australia Veolia Environmental Services Full time**The Opportunity**: Veolia ANZ is seeking an experienced Customer Experience Consultant to join our Premium Care team based in Dandenong South. As the Customer Experience Consultant you will act as the first point of contact for our National customers and respond to a wide range of queries in an efficient and timely manner. This is a full time permanent...
-
Customer Experience Coordinator
1 week ago
Dandenong, Victoria, Australia Lineage Logistics Full timeTransforming the Food Supply Chain with Lineage LogisticsWe are seeking an experienced Customer Experience Coordinator to join our team at our Lyndhurst facility in Dandenong South, Melbourne. As a key member of our operations team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our logistics...
-
Customer Experience Marketing
6 months ago
Dandenong, Australia International Flavors & Fragrances Full timeAre you inspired to contribute your expertise to a global leading Ingredients organization? We are a global leader in taste, scent and nutrition, offering our customers a broader range of solutions for the food & beverage industry. Come join the global Ingredients leader where science and creativity meet to create essential solutions for a better...
-
Customer Experience Specialist
3 days ago
Dandenong, Victoria, Australia Dulux Full timeAt Dulux, we are seeking a skilled Customer Experience Specialist to join our Paint Spot store in Dandenong. This is a 38-hour full-time opportunity where you will play a key role in delivering exceptional customer service and providing advice on our range of leading paints and coatings products.About the RoleIn this position, you will be responsible for...
-
Supermarket Store Supervisor
5 months ago
Dandenong, Australia Shiva retailers Full timePosition : Supermarket Store supervisor Food works is a leader in the Independent Supermarket and Liquor industry. We are passionate about our customers, and are passionate about the communities that we work within. Our Supervisor’s pride themselves on the integral role that they play in the development of our team culture. In this role you can expect to...
-
Graduate Operations Supervisor
3 weeks ago
Dandenong, Australia Ventura Full timeSalary: - $63,654 base + super- Location: - Dandenong- Employment Type: - FT - Full-Time Temporary- Department: - DANDENONG DEPOT*** Shape the future of transport operations! We’re seeking a **Graduate Operations Supervisor **dynamo to drive innovation and success in our team. This role is a 2-year graduate program with the aim of transitioning to an...
-
Operations Supervisor
2 months ago
Dandenong, Australia Ventura Full timeSalary: - $82,208.13- Location: - Dandenong- Employment Type: - FP - Full-Time Permanent- Department: - DANDENONG DEPOT*** Advance your career with one of Melbourne's leaders in passenger transport in the role of Operations Supervisor. Reporting to the Depot Manager, the Supervisor is responsible for the supervision and day to day direction and leadership...
-
Service Supervisor Lead
4 weeks ago
Dandenong, Victoria, Australia Temperzone Australia Full time**Company Overview**Temperzone Australia is a leading manufacturer of air conditioning products in Australasia, recognized for its commitment to quality and eco-conscious initiatives.As a Service Supervisor Lead, you will play a key role in leading a team of dedicated technicians and warranty agents to deliver outstanding service and maintain the company's...
-
Customer Care Supervisor
5 months ago
Dandenong, Australia L'Oreal Full time**ABOUT THE JOB** Reporting to the Customer Care Manager, you will be supervising a team of Sales Coordinators with a focus on all customers including salons, supermarkets and pharmacies. You will be responsible for ensuring the required service level with a constant focus on enhancing operations and increasing customers satisfaction. Your key...
-
Customer Service Supervisor
1 month ago
Dandenong, Victoria, Australia Cleanaway Full timeAbout the RoleCleanaway is seeking a strong manager to lead a team of consultants and team leaders. As the Team Supervisor, you will be responsible for providing leadership, direction, and support to team members, setting clear goals and objectives, and ensuring team performance meets or exceeds expectations.Key ResponsibilitiesProvide leadership and...
-
Service Supervisor Full-time
3 weeks ago
Dandenong, Victoria, Australia Temperzone Australia Full timeWelcome to Temperzone, Australasia's longest-serving air conditioning manufacturer. We're committed to quality and eco-conscious initiatives, as reflected in our internationally acclaimed product line.This role is ideal for someone looking to develop their pathway with a leading manufacturer. As a Service Supervisor, you'll lead and mentor a team of...
-
Operations Supervisor
3 weeks ago
Dandenong, Australia Monkat Full timeWe are a food service logistics business servicing some of Australia's iconic leading brands for over 10 years. We require an experienced Operations Supervisor to join our team to assist lead the business operationally. Reporting directly to our Operations Manager, this important role assists in leading all operations of our business including Key Account...
-
Site Supervisor
6 months ago
Dandenong, Australia exterior finishes Full time**About the business**: Exterior finishes are one of the leading render companies in Victoria. We specialise in architectural finishes for residential projects big and small, and have built a strong reputation for its high quality, attention to detail and strong customer service within the building industry. We have been fortunate to build a customer base of...
-
Transport Supervisor
5 months ago
Dandenong, Australia Elgas LIMITED Full timeElgas LIMITED **Transport Supervisor** Dandenong (VIC), Australia | req17383 **What you will enjoy doing** - You are able to plan and manage labor resources to meet the day-to-day service level targets, and exceed customer expectations - Coordinate the dispatch of trucks, drivers, and shipments to ensure on-time deliveries and pickup - Strong focus on...
-
Service Supervisor Full-time
4 weeks ago
Dandenong, Victoria, Australia Temperzone Australia Full timeCompany OverviewTemperzone Australia is a leading air conditioning manufacturer with a strong commitment to quality and eco-conscious initiatives. As the recipient of the 2022 ARBS Product Excellence Award, we continue to innovate and deliver exceptional products to the market.Job SummaryWe are seeking a highly skilled and experienced Service Supervisor to...
-
Sales and Customer Experience Ambassador
5 days ago
Dandenong, Victoria, Australia 4WD SUPACENTRE Full timeAbout 4WD SupacentreAs a leading omni-channel retailer, we're passionate about bringing outdoor recreation and lifestyle products to our customers and the community. With a strong focus on customer-centricity, we're looking for talented individuals to join our team.Job SummaryWe're seeking an experienced Sales Representative to join our team. As a key member...