Manager, Transaction Banking Service

2 months ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 79692
**Department**: Insto Ops Cash
**Division**: Institutional
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
About the Role
The Manager, Transaction Banking Service will assist in executing strategies to deliver exceptional customer service to our large and key customers.
The role will assist with processes aimed at ensuring customer satisfaction, driving adoption of digital solutions, customer education, effective resolution of complex requests. The role will be accountable to deliver timely and accurate outcomes for customers across the range of products seamlessly working with multiple teams across ANZ to deliver superior customer service.
The role is pivotal to completion of daily activities of the Transaction Banking Service team, acting as a key contact point for customers in relation to guidance on any complex matters, facilitate delivery operational excellence, playing a critical role in helping digitise our service offering.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Location**: Can be based in Melbourne, Sydney, Brisbane, Perth or Adelaide
**Role Type**: Multiple Permanent, Full-time opportunities available
What will your day look like?
As the Manager, Transaction Banking Service you will be accountable for:
Assisting with meeting or exceeding customer expectations with efficient and accurate execution of multiple processes in varying degrees of complexity
Work collaboratively with domestic and offshore capability centers, senior leaders in product and coverage and senior leaders.
Collaborate with multiple teams to assist with resolving customer issues.
Ability to juggle multiple activities concurrently with a 'can do' attitude to benefit the customer with a focus on digitising our offerings.
Take accountability for complex customer challenges and coordinating a timely response/issue resolution including delivery of a high first contact resolution using tools and processes.
Identify, articulate, and eliminate root causes behind any recurrent customer challenges.
Proactive customer education to deliver a tangible uplift in customer and banker digital adoption.
Contribute to team success, load sharing as required to ensure customers remain front and centre of everything we do.
Accountable for the quality of your output and customer interactions. A keen self-learner, identifying personal continuous improvement opportunities aimed at personal growth and consistently delivering a better Cx/Bx.
Follow the Risk and Assurance escalation process as required, ensuring compliance with relevant standards, policies, legislation, and regulations (Statutory and Regulatory), ensuring relevant checks are in place to minimize the potential for operating losses.
Provide widespread general/critical business and operational support and work in close collaboration with the wider COO leadership team
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
High quality verbal, written communication, and presentation skills
Exceptional focus on the end-to-end customer experience
Passion for delivering exceptional customer service and assist with a cultural change geared towards first contact resolution.
Strong collaboration, relationship, network, and communication skills
Curiosity, experienced in solving complex problems and a desire to continuously improve the system.
Ability to quickly adapt and grasp new knowledge, skills, and content.
Highly developed analytical and problem-solving skills to enable identification of multiple issues involved with complex business issues and to develop acceptable solutions for customers and the business.
Experience in coaching individuals for growth and improved performance
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of bene

  • Transaction Business Manager

    6 months ago

    Melbourne, Australia Westpac Banking Corporation Full time

    Transaction Business Manager - Support local businesses with their Transaction Banking requirements - Sales focused banker role - Melbourne CBD based **How will I help?** As a Transaction Banking Manager, you will be part of a national solutions team that partners with businesses around the country to optimise and innovate the way they manage the flow of...

  • Financial Services Professional

    1 month ago

    Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    About the RoleWe're seeking a Financial Services Professional - Transaction Banking to join our Retail Banking team in Melbourne. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences through seamless banking interactions.Key Responsibilities:Customer Engagement: Meet customers' end-to-end financial needs and...

  • Transaction Banking Manager

    3 months ago

    Melbourne, Australia Westpac Full time

    Support local businesses with their Transaction Banking requirements - Sales focused banker roleMelbourne CBD based **How will I help?** As a Transaction Banking Manager, you will be part of a national solutions team that partners with businesses around the country to optimise and innovate the way they manage the flow of cash and data between their...

  • Executive Director of Transaction Banking Solutions

    4 weeks ago

    Melbourne, Victoria, Australia Commonwealth Bank Full time

    As a leading institution in Australia, Commonwealth Bank is continuously growing and expanding its services. We are currently seeking an experienced Executive Director to join our team in Transaction Banking Solutions.About the Role:Manage a portfolio of tier 1 and 2 NBFI clientsDevelop, lead and own relationships with client C-Suite and Treasury...

  • Relationship Manager, Commercial

    3 months ago

    Melbourne, Australia ANZ Banking Group Full time

    **Job Title**: Relationship Manager, Commercial - Suncorp Bank **Req ID**: 77342 **Department**: SB Commercial **Division**: Suncorp Bank **Location**: Melbourne About Us About the Role As a Relationship Manager, you will be provisioning tailored banking solutions for experienced commercial and property finance investors operating in Melbourne metropolitan...

  • Banking Consultant, Royal Bank Vic

    7 months ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 69186 **Department**: AR Branch Network **Division**: Australia Retail **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Banking Consultant in the Melbourne CBD...

  • Transaction Banking Specialist

    1 month ago

    Melbourne, Victoria, Australia HWL Ebsworth Full time

    About the RoleHWL Ebsworth is seeking a dynamic Senior Associate or Special Counsel to join our Sydney Banking & Finance team. As a key member of the sub-team, you will work closely with Partners Adam Fuller and Ben Burney on a range of exciting projects including linked bilateral, club and syndicated financings.The ideal candidate will have strong document...

  • Corporate Restructuring Lawyer

    4 weeks ago

    Melbourne, Victoria, Australia Ashurst Full time

    Ashurst offers a unique opportunity for a junior-mid level corporate/banking lawyer to join its Restructuring and Special Situations Group practice. This role involves working on complex restructuring matters, including transactional experience with a banking or corporate background.About the OpportunityThis position represents an outstanding chance for a...

  • Transaction Manager

    4 weeks ago

    Melbourne, Australia Global Loan Agency Services Limited Full time

    Transaction Manager Transaction Manager Location: Melbourne, Australia **Salary**: Competitive Work Type: Hybrid Working The role of a Transaction Manager GLAS is an international provider of institutional debt administration services, serving lenders, borrowers, issuers, and advisers offering a global platform across Loan Agency and related services,...

  • Banking Consultant, Carlton Vic

    4 months ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 74323 **Department**: AR Branch Network **Division**: Australia Retail **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Banking Consultant in our Retail Banking team,...

  • Manager - Transaction Services (Melbourne)

    7 months ago

    Melbourne, Australia KPMG Full time

    **Manager - Transaction Services** KPMG’s **Transaction Services **team supports premier clients across a range of industries with strategic and financial due diligence to help clients assess, plan, evaluate and manage acquisitions, mergers, divestments and initial and secondary debt and equity offerings and beyond. Our team collaborates closely with...

  • Banking Consultant, Melbourne Vic

    1 month ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 80517 **Department**: AR Branch Network **Division**: Australia Retail **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Banking Consultant, your role is to provide our...

  • Business Banking Manager

    4 months ago

    Melbourne, Australia Westpac Banking Corporation Full time

    Business Banking Manager Manage a diverse portfolio of SME clients Business lending between $500k to $3M - Melbourne based with flexible work opportunities **How will I help?** You and a small team of like-minded professionals will work closely together to manage a portfolio of Small to Medium Enterprise (SME) customers, the lifeblood of the Australian...

  • Manager Transactional Direct

    6 months ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD - **Be recognised as a leader, empowered to deliver and succeed.**: - **Make your impact in a highly engaged team.**: - **Help shape and drive business strategy in a fast paced, high growth environment.** **A career that gives you more** Your career at NAB is about more than money, it's...

  • Manager Transactions and Execution

    6 months ago

    Melbourne, Australia Australian Unity Full time

    **Your New Role Looks Like This**: The Manager, Transactions and Execution is responsible for a range of activities to support the growth of the Australian Unity Social Infrastructure business. Reporting to the GM Corporate Development, this role is responsible for the identification, analysis, coordination and execution (as applicable) of major new...

  • Business Banking Manager

    3 months ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 76862 **Department**: Small to Medium Enterprise Banking VIC/TAS **Division**: Australia Commercial **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Business Banking...

  • Business Banking Manager

    1 month ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 82113 **Department**: Small to Medium Enterprise Banking VIC/TAS **Division**: Australia Commercial **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Business Banking...

  • Associate Transactional Direct

    6 months ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD - **Are you passionate about talking to Small Business Owners?**: - **Do you like working in a fun, passionate and supportive team?**: - **Melbourne based - rotation schedule: shifts start as early as 8am and end as late as 6pm** **It’s more than a career at NAB. It’s about more...

  • Personal Banking Advisor

    2 months ago

    Melbourne, Australia Westpac Banking Corporation Full time

    Personal Banking Advisor - Hawthorn, VIC - **Begin a long-lasting career in Banking and Finance with Westpac**: - **Fantastic opportunity for a customer service professional**: - **Hours: 8.30am - 4.45pm Mon and Tue and 8.30am - 5.15pm Fri** Westpac Group offers a range of opportunities for people who want to make a difference, speak their truth and grow...

  • Banking Consultant, Royal Bank VIC

    5 months ago

    Melbourne, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    Banking Consultant, Royal Bank VIC Banking Consultant, Royal Bank VIC Req ID: Department: AR Branch Network Division: Australia Retail Location: Melbourne About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the Role As...