Manager Transactional Direct

6 months ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Region**: VIC- Melbourne CBD
- **Be recognised as a leader, empowered to deliver and succeed.**:

- **Make your impact in a highly engaged team.**:

- **Help shape and drive business strategy in a fast paced, high growth environment.**

**A career that gives you more**

Your career at NAB is about more than money, it's about serving our customers well and helping our communities prosper.

We are currently seeking a passionate and experienced people leader to manage a team of highly skilled phone-based transactional specialists, providing support of banker and digital referral channels for customer transactional solutions across multiple customer segments and a wide range of industries.

You will ensure the team focus on having holistic customer conversations whilst identifying lending and other growth opportunities, delivering superior customer experience. With a continuous improvement mindset, you will look for opportunities to improve banker and customer experience whilst maintaining operational excellence.

This pivotal management role will see you report directly to the Head of Everyday Business Banking Hub where you will play a key role in helping set and implement the strategic agenda and will work closely with senior stakeholders across the business ensuring customer needs are met driving new growth pathways.

**What you will bring**
- Extensive experience leading and developing high performing teams
- Transactional Banking product knowledge and sales experience
- Strong knowledge and understanding of workflow tools and operational excellence
- Demonstrating experience in delivering change and process improvement
- Experience working in a call centre environment will be highly desirable

By joining NAB in a pivotal Banking role, you are committing to putting our customers’ needs first every time. You will be ambitious for growth; always curious and learning from colleagues. You will speak honestly, always valuing the time and opinion of others. You will own your work, doing what’s right, even when it’s hard.

**NAB, invested in you**

We are committed to gender equality and are proud to be an equal opportunity employer and have a diverse and inclusive workforce. We have committed $70bn in financing to help address climate change and provide 2 days of paid leave each year through our employee volunteering program to support community organisations.

We support our colleagues to be their best by offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. For more information, please visit here.

**Join NAB**

If you think this role is the right fit for you,

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.
- **_Please note unsolicited CVs from agencies will not be accepted._

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