Banking Consultant, Royal Bank Vic

2 weeks ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 69186
**Department**: AR Branch Network
**Division**: Australia Retail
**Location**: Melbourne
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Banking Consultant in the Melbourne CBD district, you will be playing key role in helping to provide positive banking solutions for our ANZ customers. This role is that are based mainly in branches, providing customers with a seamless banking experience, through meeting each customer’s end-to-end financial needs and goals across transaction activities, needs based conversations and educating them on the financial solutions available, including digital. They have the knowledge required to complete customer transactions, as well as have in-depth needs based conversations and fulfil products as per their accreditation level. They will deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for ANZ.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

**Role Location**: 293 Collins Street, Melbourne VIC 3000
**Role Type**: Permanent, part-time role (24 hours per week)

**Schedule**:
**Tuesday**: 08:30 AM - 05:15 PM (45 minute break) = 8.00 hours
**Wednesday**: 08:30 AM - 05:15 PM (45 minute break) = 8.00 hours
**Thursday**: 08:30 AM - 05:15 PM (45 minute break) = 8.00 hours

What will your day look like?

**As a Banking Consultant, you will have the opportunity to**:
Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions,
Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience,
Contribute to a significant uplift in customer engagement and advocacy, and create real customer value,
Actively participate in and support bank programs and initiatives,
Take responsibility to ‘know your customer’ from a risk perspective, and
Ensure compliance with ANZ and branch policies and procedures.
What will you bring?

To grow and be successful in this role, you will ideally bring the following:
Role models a strong customer focus, preferably with retail experience
Ability to multi-task, highly adaptable to change and ambiguity
Proactive, shows initiative
Active user and promoter of technology
Enjoys working in a collaborative team environment

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

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