Hospitality Manager

7 months ago

Gold Coast, Australia Village Roadshow Limited Full time

**Hospitality Manager**
**Full Time Salary**
**Topgolf Gold Coast**

No matter the occasion or who you share it with, we believe every great time starts with play, is fueled by food and beverage, moved by music and made possible through community. Topgolf Gold Coast features dozens of high-tech, climate-controlled hitting bays for year-round comfort, a chef inspired menu for year-round deliciousness and hundreds of Associates eager to help create the moments that matter. With dozens of venues internationally, entertaining more than 13 million guests annually, Topgolf is truly everyone’s game.

**We believe in the unlimited Power of Play**
Let the good times roll The Hospitality Manager leads our team in providing best-in-class, off-the-chart, rockstar level service with hospitality for our Guests. By working with, training and coaching our Associates; the Hospitality Manager drives the highest level of service to ensure our Guests have the best time of their lives.

Hospitality Managers have general operational responsibilities related to running the venue (opening/closing, managing shifts, etc) but they make sure these never interfere with the Guest experience.

Additionally, Hospitality Managers may be responsible for overseeing other specific business functions. This might include (but would not be limited to) hiring, scheduling, Associate development and training, ordering and inventory management, facilities maintenance, and marketing.

**Perks & Benefits**
- Compassionate Wellbeing Team and access to our Employee Assistance Program with 24/7 support
- FREE or 50% off bay hire
- 50% off food and non-alcoholic beverages
- 20% off apparel and retail items
- Discounted bay hire for group events
- Unlimited FREE entry to all Village Roadshow Theme Parks, including Warner Bros. Movie World, Wet’n’Wild, Paradise Country and Sea World, as well as discounts on food, beverage, retail and animal experiences
- Earn FREE theme park passes for family and friends
- Receive discounts at over 65 major retailers through our Village Employee Benefits App
- Reward and recognition incentives and prizes
- Exclusive and unique team member events and awards
- Flexible scheduling
- Opportunity for professional development and internal training - we strive to grow our talent

**Key Responsibilities**
- Overseeing all aspects of the guest journey, ensuring it is seamless from check-in, presentation, food service and game experience
- Responsible for managing Guest expectations and ensuring optimum Guest service
- Supervise the team in providing best-in-class service on a daily basis
- Coach and develop the team and drive Associate engagement
- Uphold operating procedures and service and safety standards, especially Guest Satisfaction
- Delegate tasks
- Ensure all Guest areas are staffed and functioning efficiently
- Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Courage and Caring
- Focus on business metrics to drive performance
- Maximise profit and revenue
- Perform other operational duties as assigned by the Director of Operations

**Key Qualifications**
- Minimum 2 years of restaurant, hotel or golf course management experience
- Current QLD Liquor Approved Manager licence and RMLV certificate
- Current Provide First Aid Certificate
- Responsible Service of Alcohol Certificate
- Excellent communication, time management and organisation skills
- Strong computer skills, particularly with Outlook, Word and Excel
- Ability to lead a team
- Energy and enthusiasm
- High level of physical fitness
- Availability to work a variety of shifts, including evenings, weekends and public holidays

Our promise to you: a playful environment where you can make new friends. A safe place where you can be your full self, every day. To provide clear direction and tools to do your job. An opportunity to learn and grow. To listen and act when you speak up. We will never stop improving.

  • Hospitality Operations Manager

    4 weeks ago

    Gold Coast, Queensland, Australia Australian Venue Co Full time

    We are seeking an experienced Duty Manager to join our teams and venues across the Gold Coast. As a key member of our hospitality team, you will be responsible for ensuring seamless operations and delivering exceptional customer experiences.Our venues include Burleigh Town Hotel, The Wallaby, Hope Island Tavern, The Local Surfers Paradise & Coomera Lodge....

  • Hospitality Manager Opportunity in Australia

    4 weeks ago

    Gold Coast, Queensland, Australia Grill'd Full time

    As a Hospitality Manager at Grill'd, you will play a pivotal role in supporting the daily operations of our restaurants. With a passion for delivering exceptional customer experiences and leading high-performing teams, you will be responsible for ensuring seamless service during busy periods. Your ability to provide training and support to staff members will...

  • Houseperson

    6 months ago

    Gold Coast, Australia AHS Hospitality Full time

    We offer: - $24.08 to $54.18 per hour - Paid training and development - The opportunity to be a part of a vibrant and dedicated team - Discounts on private health insurance - Access to MyDiscounts - discounts on everyday shopping needs We are seeking part time housepersons to join our teams working in Gold Coast, QLD. Part time roles are for an average of...

  • Room Attendants

    7 months ago

    Gold Coast, Australia AHS Hospitality Full time

    We offer: - $22.77 to $51.23 per hour - Paid training and development - The opportunity to be a part of a vibrant and dedicated team - Discounts on private health insurance - Access to MyDiscounts - discounts on everyday shopping needs We are seeking part time housekeepers and room attendants, housepersons and public area attendants to join our teams...

  • Hospitality Operations Manager

    4 weeks ago

    Gold Coast, Queensland, Australia Echo Entertainment Group Full time

    Job Overview: We are seeking an experienced and dynamic Hospitality Operations Manager to join our team at The Star Gold Coast. This is a fantastic opportunity for a skilled professional to lead the Front Office team and oversee daily operations, ensuring a world-class experience for our guests.About the Role: As a key member of our hotel management team,...

  • Housekeeping Supervisor

    3 weeks ago

    Gold Coast, Australia ahs hospitality Full time

    **Contract Type**: - Part Time**Location**: - Gold Coast - Queensland**Industry**: - Housekeeping Supervisor**Contact Name**: - Vea Blanche**Date Published**: - 03-Dec-2024Are you ready for a role that not only rewards your expertise but also offers room for growth and development? Look no further! At ahs hospitality, we're on the lookout for passionate...

  • Public Area Supervisor

    8 months ago

    Gold Coast, Australia ahs hospitality Full time

    Are you ready for a role that not only rewards your expertise but also offers room for growth and development? Look no further! At ahs hospitality, we're on the lookout for experienced ** Public Area Supervisor **to join our dynamic teams located on the **Gold Coast**. **What's in it for you?** - ** Competitive Compensation**: - ** I**nvestment in You**:...

  • Room Attendant

    3 weeks ago

    Gold Coast, Australia Global Hospitality Solutions Full time

    **Various Cleaning Roles - Room Attendant** - Flexible hours to fit - Day or Evening Shifts - Secure Part-Time role - Competitive hourly rates We are seeking enthusiastic Housekeeping/cleaning Superstars to join our Team. **Benefits**: - Flexible hours to suit work/life/study balance - Career Growth Opportunities - Competitive hourly rates $24.98 p/h Part...

  • Housekeeping Room Attendant

    3 months ago

    Gold Coast, Australia Global Hospitality Solutions Full time

    **Various Cleaning Roles - Room Attendant, Houseperson, Public Areas** - Flexible hours to fit - Day or Evening Shifts - Secure Part-Time role - Competitive hourly rates We are seeking enthusiastic Housekeeping/cleaning Superstars to join our Team. **Benefits**: - Flexible hours to suit work/life/study balance - Career Growth Opportunities - Competitive...

  • Hotel and Hospitality Expert

    7 months ago

    Gold Coast, Australia Manhattan Group Full time

    **Subject: Exciting Opportunity: Join Forces with the Manhattan Group - Australasia Markets!** We're on the lookout for senior hoteliers to seize an exciting opportunity tailor-made for seasoned hospitality industry professionals. Experienced leaders in talent acquisition, leadership development & advisory services, we are embarking on an exhilarating...

  • Account Specialist

    4 months ago

    Gold Coast, Australia Nestle Operational Services Worldwide SA Full time

    **THE OPPORTUNITY** Nestlé Health Science aims to be the market leader in specialised nutrition solutions that enhance consumer health and wellbeing. We provide a range of medical nutritional products into hospitals, the community and paediatric clinics. We have an exciting opportunity for a professionally presented, customer and sales focused individual...

  • Group Sales Manager

    6 months ago

    Gold Coast, Australia The Star Entertainment Group Full time

    At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations. Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and...

  • Duty Operations Managers

    3 days ago

    Sunshine Coast, Australia Helliwell Hospitality Full time

    _**As a Duty Manager (Hotel Venue Operations), you will be responsible for -**_ - Ensuring that day-to-day activities run efficiently, from staffing to customer service, including directing/overseeing front of house, security, accommodation, F&B, functions, conference/banquet activities, gaming, etc. - Engaging with customers regarding concerns, complaints...

  • Hospitality Team Members

    7 months ago

    Gold Coast, Australia Compass Group Australia Full time

    ESS Defence delivers the best hospitality and catering services to our Defence personnel. We are committed to providing nutritional and delicious meals to our customers, whether it is in dining halls or out on the field. The work that we do is essential in keeping our Australian Defence Force healthy, comfortable, and living their best Defence Life! Develop...

  • Hospitality Specialist

    1 month ago

    Gold Coast, Queensland, Australia Healthscope Full time

    About UsHealthscope is a leading healthcare provider in Australia, with a commitment to delivering high-quality patient care and exceptional customer service. Our team at Gold Coast Private Hospital shares this vision, striving to create a warm and welcoming environment for our patients and staff.Key ResponsibilitiesPrepare and serve healthy meals to the...

  • Day Hospital Receptionist

    6 months ago

    Gold Coast, Australia Icon Group Full time

    **Administration** **Gold Coast** **Part Time** **Icon Cancer Centre Australia** **Day Hospital Receptionist / Medical Secretary - Icon Cancer Centre Southport** - Mixed Duties role (Reception, Practice Management & Secretarial Duties) - Join our friendly and supportive existing Administration Team - Permanent, Part-Time (64 Hours Per Fortnight) -...

  • Certificate Iv in Hospitality

    2 months ago

    Gold Coast, Australia ReadyTeacher Full time

    We are seeking experienced Hospitality and Commercial Cookery trainers and assessors for casual and contract positions at our college provider on the GC. This would be a great opportunity for driven and passionate industry professionals to deliver practical training to students in their chosen field. **Qualifications required**: - Advanced Diploma of...

  • Hospitality Applications Support Coordinator

    1 month ago

    Gold Coast, Australia RACV Full time

    **Gold Coast, Queensland**: - **RACV Royal Pines Resort | Permanent Opportunity**: - **Discount on RACV Products | Competitive Salary** **You’ll be part of a workplace where you feel you belong** RACV is an organisation that’s broader and bigger than you think - beyond the trusted roadside assistance and insurance lines, and significant portfolio of...

  • Hospitality Operations Manager

    4 weeks ago

    Gold Coast, Queensland, Australia Echo Entertainment Group Full time

    We are seeking a highly skilled Hospitality Operations Manager to lead our Garden Kitchen & Bar team at The Star Gold Coast. As the ideal candidate, you will have extensive experience in managing day-to-day operations of high-end venues and possess excellent leadership skills.Role OverviewThe successful candidate will be responsible for coordinating...

  • Hospitality Applications Support Coordinator

    6 months ago

    Gold Coast, Australia RACV Full time

    RACV Royal Pines Resort | Gold Coast location - Permanent Full Time | Onsite - A Competitive Salary | Discounts on Selected RACV Products **Great things start here** RACV is an organisation that’s broader and bigger than you think - beyond the trusted roadside assistance and insurance lines, and significant portfolio of Travel and Leisure...