Hospitality Applications Support Coordinator

1 month ago

Gold Coast, Australia RACV Full time

**Gold Coast, Queensland**:

- **RACV Royal Pines Resort | Permanent Opportunity**:

- **Discount on RACV Products | Competitive Salary**

**You’ll be part of a workplace where you feel you belong**

RACV is an organisation that’s broader and bigger than you think - beyond the trusted roadside assistance and insurance lines, and significant portfolio of Travel and Leisure experiences.

**About the Opportunity**

As the Hospitality Applications Support Coordinator, you will be responsible for provisioning all hospitality technology services required to support the Leisure business nationally, and primarily those located in Queensland. You will deliver quality support and upkeep of hospitality front end systems, as well as being actively involved in the planning, quoting and delivery of any technology services across sites.

**Come along for a new journey**

You’ll be instrumental in ensuring our Technology team delivers exceptional service. Here’s a glimpse of what you’ll be doing:

- Timely IT service to RACV staff at Royal Pines Resort, Noosa Resort and other RACV sites located across Victoria and Tasmania
- IT support for conferences and events
- Local support of the point-of-sale terminals, desktop and server infrastructure
- Support and address service requests, incidents, change, problems and ad-hoc project demand

**Who we’re looking for and what you’ll bring**

Thrive in an environment where people are at the heart of everything. You’ll come with:

- ITIL/IT certification/degree (desirable)
- 3+ years in desktop/infrastructure support (desirable)
- Hospitality experience (highly desirable)
- 3+ years in vendor management and support (desirable)
- Possess sound oral and written communication skills
- Has strong stakeholder management and relationship building skills
- Understands and collaborates on the analysis of user/customer needs and represents this in their work.

**There’s so much on offer when you join RACV with benefits including**
- Our flexible and informal work environment which helps bring balance between work and home.
- Generous discounts on home and car insurance policies and RACV roadside care
- Club Membership and great discounts across all RACV resorts
- Discounts from corporate partners that are updated monthly.

**Our difference**
- At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know._

Ready to reach your full potential? Join our team, where the work is more meaningful and making a difference beyond the work matters.

**Application Process**
- Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check_.

Submit your CV via the link.

**_Note for Recruitment Agencies/Search Firms_

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