Implementation Consultant

4 months ago

Sydney, Australia Motorola Solutions Full time

**Company Overview**:
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

**Department Overview**: Noggin is a leader in integrated resilience management technology, offering a next-generation, cloud-based platform that combines 10 essential solutions into one unified system. Our award-winning platform seamlessly integrates operational and third-party risk management, operational resilience, business continuity, incident and crisis management, emergency management, and security and safety operations.

**The purpose of the Implementation Consultant is to understand customers’ business issues, capture and define their requirements, and translate them to great solutions that deliver business benefit to our customers, resulting in high levels of customer satisfaction. You'll ensure we run effective workshops with the customer; gather and document clear requirements; design and build practical solutions; and finally test these thoroughly before moving into user training and client hand-over the Customer Success team.

**Key Responsibilities**:
**Requirements Definition and Design**
- Gather and analyze requirements independently using workshops, document analysis, and solution walk-throughs while leading stakeholder sessions and guiding customization efforts.
- Design system configurations, assist in adopting best practices, and create custom documentation to meet functional needs.

**Build and Test**
- Assign configuration tasks, maintain full system build capabilities, and execute comprehensive test plans, including test cases and scripts.
- Support defect remediation and ensure system configurations meet customer requirements.

**Consulting and Training**
- Deliver product demos, tailored training sessions, and expert configuration advice while creating user guides and conducting reviews.
- Provide project guidance, adhering to methodology, and lead Configuration Analysts on key tasks.

**Product Specialist Duties**
- Develop deep product expertise to analyze customer needs, design tailored solutions, and coordinate system configurations.
- Act as a product expert in meetings, delivering impactful presentations and assisting with scoping and estimations.

**Additional Responsibilities**
- Provide post-project support, contribute to product improvements, and share knowledge through coaching, reviews, and articles.
- Accurately track time, meet utilization targets, and maintain a balanced resource mix for offshore configuration.

**Basic Requirements**:
**Education and Qualifications**

**Essential**:

- Bachelor’s degree in business / commerce / information technology / computer science, or equivalent qualifications or experience

**It will also be beneficial (not mandatory) if you have**:
**Experience and Skills**

**Essential**:

- A minimum of 5 years commercial experience in business or software analysis/SAAS or other software implementation
- Demonstrated experience in some or all of the following:

- Requirements gathering and analysis
- Designing solutions for SAAS or other software implementation
- Working within project teams in a software development context
- Web-based software design and usability
- Product analysis for software products
- Risk, crisis, incident, or emergency management systems
- Eligible and willing to get Security Clearance (must be a Citizen of Australia)

**Inclusion and Diversity**

**Travel Requirements**: None
***Relocation Provided**: None
***Position Type**: Experienced

**Referral Payment Plan**: No

**_ EEO Statement_**

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

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