Implementation Consultant

4 months ago

Sydney, Australia Lightspeed Commerce Full time

**Hi there Thanks for stopping by**:
Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We're looking for a Implementation Consultant to join our Customer Implementation Consultant team in APAC. You will play a pivotal role in deploying our innovative solutions while managing queues and optimizing customer journeys. This position is ideal for individuals who excel at utilizing ChurnZero to enhance customer interactions with mínimal human interaction.

As a high tech-touch Implementation Consultant, you will be responsible for overseeing the successful implementation of Lightspeed (O & K-Series) POS system for our SMB clients. This role is at the intersection of technology and customer experience, involving collaboration with cross-functional teams to deliver seamless and tailored POS solutions.

**What you'll be doing**:

- Develop and execute comprehensive implementation plans for POS system, leveraging automation and digital workflows.
- Implement and configure software solutions using automation tools to meet client specifications.
- Implement and manage queues within ChurnZero to streamline and automate processes.
- Act as the primary point of contact for clients during the implementation phase, ensuring implementation remains on track, addressing any concerns and ensuring customer satisfaction.
- Conduct training sessions for clients on the effective use of the implemented POS system.
- Ensure the quality and accuracy of POS system implementations. Conduct thorough testing and validation to guarantee the functionality and reliability of the implemented solutions.
- Create and maintain implementation documentation, including status reports.
- Coordinate with internal teams, including Sales, Underwriting, Billing, and Support, to ensure alignment and successful execution of implementation projects.

And a little bit of
- Sharing knowledge and contributing to wider team learning and development
- Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren't strictly within the scope of your role.
- Working cross functionally with other departments to identify case study opportunities and customer shout outs

**What you need to bring**:

- Previous experience in a customer success role; experience in delivering training and professional services is a huge asset
- Strong project management skills with the ability to manage multiple projects simultaneously.
- Excellent time management and organizational skills
- Exceptional communication (verbal and written) and presentation skills
- Deep technical knowledge of hospitality industry
- Motivated to achieve results

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

**What's in it for you?**:
Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that's creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

- Lightspeed share scheme (we are all owners)
- Unlimited paid time off policy
- Flexible working policy
- Work remotely from anywhere in the world for up to 60 days per year
- Health and wellness benefit of $500 per year
- Mental health online platform and counselling & coaching services
- Paid leave and assistance for new parents
- LinkedIn Learning license
- Volunteer day
- Dog friendly environment
- Rooftop with dining space and BBQ facilities
- Self-service cafe-style kitchen and fully stocked fridge, pantry & bar
- Weekly catered lunches for the entire office
- Exciting events hosted regularly by our Sydney Culture Club
- Brand new office space located in Redfern, NSW

**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founde

  • Implementation Consultant

    4 months ago

    Sydney, Australia M&T Resources Full time

    **Sydney** **IT & Telecomms** Consultant - Other - Leading Insurtech Organisation - growth opportunity - Multiple Permanent Positions Available - Sydney CBD Based - Flexible Working Arrangements Available - **Leading Insurtech Organisation - growth opportunity**: - **Multiple Permanent Positions Available**: - **Sydney CBD Based - Flexible Working...

  • Implementation Consultant

    4 months ago

    Sydney, Australia Oracle Full time

    Implementation Consultant -2300047Y **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** Implementation Consultant - Hospitality GBU **DUTIES & RESPONSIBILITIES** - Responsible for installing, configuring, training and supporting your product(s) of specialization in the region - Responsible...

  • Implementation Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Deliverect Full time

    {"title": "Deliverect: A Mission-Driven Role", "subtitle": "Join our team as an Implementation Consultant and contribute to revolutionizing food delivery operations worldwide.", "content": "At Deliverect, we're on a mission to empower ambitious individuals with the skills and knowledge to make a positive impact on business.As an Implementation Consultant,...

  • Implementation Consultant

    3 months ago

    Sydney, Australia Paradox Full time

    Do you want to implement the most innovative recruiting technology on the market and impact the lives of job seekers around the world? Is your superpower taking complex technical requirements and translating them into software solutions? Are you someone who is deeply curious, eager to learn, and comfortable navigating ambiguity? At Paradox, we believe...

  • Implementation Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Deliverect Full time

    About the RoleWe are seeking a highly skilled Implementation Consultant to join our team at Deliverect. As a key member of our global clientele, delivery channels, and resellers, you will play a crucial role in advancing our mission to empower ambitious individuals with the skills and knowledge to make a positive impact on business.Your ImpactAs an...

  • Implementation Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Motorola Solutions Full time

    Job SummaryMotorola Solutions is seeking a highly skilled Implementation Consultant to join our team. As an Implementation Consultant, you will play a critical role in understanding customers' business issues, capturing and defining their requirements, and translating them into effective solutions that deliver business value.Key ResponsibilitiesRequirements...

  • Implementation Consultant

    4 months ago

    Sydney, Australia Hexagon Asset Lifecycle Intelligence Full time

    Implementation Consultant **Responsibilities/Main Activities** As the **Senior Implementation Consultant, **Responsible for setup, provide training, configuration and customization of Hexagon ALI solutions and products, Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training...

  • Implementation Consultant

    3 months ago

    Sydney, Australia Hexagon Asset Lifecycle Intelligence Full time

    Implementation Consultant **Responsibilities/Main Activities** As the **Implementation Consultant, **Responsible for setup, provide training, configuration and customization of Hexagon ALI solutions and products, Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for...

  • Implementation Consultant

    3 months ago

    North Sydney, Australia Total Synergy Full time

    **ABOUT US** Total Synergy creates project management software for architects, engineers and construction designers. Our mission is to give our users #moretimefordesign through our product. We have been making software for our customers since 1999 — which is now a pure cloud SaaS product built on Microsoft Azure cloud technologies. Headquartered in...

  • Implementation Consultant

    4 days ago

    Sydney, New South Wales, Australia LinkedIn Full time

    Job Title: Implementation & Pilot Consultant, LinkedIn Sales SolutionsJob Summary:We are seeking an experienced Implementation & Pilot Consultant to join our LinkedIn Sales Solutions team. As a key member of our team, you will be responsible for delivering successful onboarding and pilot experiences for our customers, ensuring they maximize the value from...

  • Implementation Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Deliverect Full time

    About the RoleWe are seeking a highly skilled Implementation Consultant to join our team at Deliverect. As a key member of our global client-facing team, you will play a crucial role in driving the adoption of our Delivery platform.Key ResponsibilitiesPrioritize customer needs and deliver exceptional customer experiences through a service-oriented...

  • Implementation Consultant

    7 days ago

    Sydney, New South Wales, Australia Deliverect Full time

    About the RoleWe are seeking a highly skilled Implementation Consultant to join our team at Deliverect. As a key member of our global clientele, delivery channels, and resellers, you will play a crucial role in advancing our mission to empower ambitious individuals with the skills and knowledge to make a positive impact on business.Your ImpactYou will...

  • Implementation Consultant

    3 weeks ago

    Sydney, New South Wales, Australia Medium Full time

    About the RoleWe are seeking a highly skilled Implementation Consultant to join our team at Deliverect. As a key member of our global clientele, delivery channels, and resellers, you will play a crucial role in advancing our mission to empower ambitious individuals with the skills and knowledge to make a positive impact on business.Your Key...

  • Implementation Consultant

    7 days ago

    Sydney, New South Wales, Australia Miro Full time

    About the RoleThis is a unique opportunity to join Miro's Onboarding Services team as an Implementation Consultant. As a key member of the Technical Services organization, you will play a critical role in guiding Enterprise plan customers through technical and configuration methodologies to align with their security, permissions, and scalability...

  • Implementation Consultant

    4 months ago

    Sydney, Australia LexisNexis Full time

    About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. About the Role As an Implementation Consultant, you will be working on Affinity implementation...

  • Implementation Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Deliverect Full time

    About DeliverectDeliverect is a rapidly scaling global SaaS unicorn that revolutionizes technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is to empower ambitious individuals with the skills and knowledge to make a positive impact on business.Our VisionWe aim to simplify and enhance food delivery operations for businesses...

  • Implementation Consultant

    3 weeks ago

    Sydney, New South Wales, Australia Wright Executive Full time

    About the OpportunityWright Executive is seeking a highly skilled and experienced professional to join our team as an Implementation Consultant. This is a career-defining opportunity for a tech-savvy individual who is passionate about delivering exceptional customer experiences.Key ResponsibilitiesEnsure achievement of growth targets and customer...

  • Implementation Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Deliverect Full time

    About DeliverectDeliverect is a rapidly scaling global SaaS unicorn that revolutionises technological solutions for the hospitality and Q-commerce sectors. Our mission is to empower ambitious individuals with the skills and knowledge to make a positive impact on business.Our Omnichannel SolutionOur omnichannel solution serves as the driving force behind...

  • Senior Implementation Consultant

    2 days ago

    Sydney, New South Wales, Australia Autodesk Full time

    Senior Implementation ConsultantAutodesk is seeking an accomplished and enthusiastic individual to join our APAC Consulting Services team as a Senior Implementation Consultant for construction. As a Senior Implementation Consultant, you will leverage your construction industry and technical expertise to help our customers unlock the full potential of...

  • Implementation Consultant

    4 months ago

    Sydney, Australia Hatch Full time

    ** This role is at Noggin (not for Hatch)** Hatch is supporting Noggin to find a great Implementation Consultant to join their Consulting and Professional Services team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Noggin. **About the role at...