Member Support Consultant

4 weeks ago


West End, Australia Goodlife Health Clubs Full time

22-Nov-2024

FLG/1832734

Brisbane - CBD and Inner Suburbs
- Category:
- Sales- Position Type:
- Full Time- Application Close Date:
- 22-Dec-2024**About Goodlife Health Clubs**:
As Australia's premier, privately-owned fitness organisation, **Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate **97 premium clubs **in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members. Our members enjoy access to industry-leading gym facilities, innovative group fitness classes and bespoke personal training solutions - empowering people throughout Australia to live the Goodlife.

As both a service provider and employer our mission is simple: Move people to achieve great things.

**The opportunity**:
**Member Support Consultants** (MSC's) at our **West End** club play an essential role in building and maintaining a thriving **Goodlife Health Club** membership base. MSC's are the first people to interact with prospective members and inspire them to begin their wellness journey with us - they are responsible for helping thousands of people become faster, fitter, stronger and happier versions of themselves.

The role of an MSC is highly varied and has two clear goals - achieving membership growth goals through proactive sales activities and retaining existing members through the provision of “best-in-class" customer service. MCS's are experts in all things **Goodlife**: They can seamlessly swap between sales and lead generation; Providing exceptional service and achieving successful customer outcomes on the reception desk and; Proactively communicating with current members to enhance their club experience and drive positive member retention.

**Responsibilities**
- Proactively contribute to club sales budget utilising sales promotions and referrals campaigns
- Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities
- Achieving the required number of lead contacts via telephone to maximise sales opportunities
- Providing sales presentations and tours to prospective members
- Creating great member journeys via positive and personalised interactions
- Achieving successful outcomes to enquiries
- Opening and closing the club as per the club roster
- Active involvement in member retention programs, inspiring members to continue their fitness journey
- Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience

**About you**:

- Current First Aid & CPR certificates.
- Ability to build rapport with people from varied walks of life with a desire to help people succeed in their goals
- The ability to solve problems, and overcome obstacles
- Outstanding communication abilities - able to listen, understand, empathise and influence others
- Tenacity with a natural drive to achieve individual targets and team goals
- Customer focused with a desire to achieve exceptional customer outcomes

**What we can offer you**:
A career in the fitness industry is a career like no other. With **Goodlife Health Clubs**, the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community.

**In addition, we offer**:

- A realistic OTE of $70,000-$75,000 (made up of base salary and commission), plus super
- A complimentary all-access Goodlife membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines

Elevate your professional and personal growth withaccess to our industry leading learning and development content. Dive into the FLG Learning Hub, your one-stop shop for 90,000+ online courses From mastering languages to becoming a presentation pro, and from acing customer service to ruling social media, we've got what you need to excel. Plus, get excited with Blinkist Explore a curated collection of engaging reads to boost your brainpower anytime, anywhere. Get ready to unleash your potential and conquer new heights, both personally and professionally, with our exciting learning and development content

**About Fitness & Lifestyle Group**:
**Fitness and Lifestyle Group (FLG)** is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.

FLG's portfolio includes globally recognised brands such as **Fitness First Australia**, **Goodlife Health Cl



  • West End, Australia Goodlife Health Clubs Full time

    21-Oct-2024 FLG/1826872 Brisbane - CBD and Inner Suburbs - Category: - Sales- Position Type: - Casual- Application Close Date: - 20-Nov-2024**About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, **Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate **97 premium...


  • West End, Australia Goodlife Health Clubs Full time

    11-Oct-2024 FLG/1825320 Brisbane - CBD and Inner Suburbs - Category: - Sales- Position Type: - Full Time- Application Close Date: - 10-Nov-2024**About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, **Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate **97...


  • West End, Australia Ventia Full time

    About the Role: We are seeking an experienced Risk Management Consultant to join our team in North Sydney. As a key member of our risk management function, you will be responsible for supporting the operationalization of Ventia's Risk Management Framework. You will collaborate closely with senior leaders and operations to provide expert advice and analysis...


  • West Perth, Australia Royal Automobile Club of WA Full time

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." The Opportunity: As a Member Solutions Consultant, you will engage with current and potential members from your local...


  • West End, Australia SilverChef Full time

    **Introduction**: About Us Be part of a fast-growing, highly successful global finance business that does things differently. Our finance product portfolio is a mix of established and new products that help hospitality businesses get started and grow. We are genuinely committed to helping our customers achieve their dreams, and we’ve already invested more...


  • West Perth, Australia Royal Automobile Club of WA Full time

    At RAC, we are passionate about development and providing new opportunities. This means we are on the lookout for someone to join our Sales and Member Service Outbound team. The opportunity We are currently looking for a passionate Member Solutions Specialist to join outbound contact centre team working Monday-Friday, 9am-5pm in a full-time position What...


  • Mile End, Australia RAA Full time

    **Demonstrate your experience and knowledge as an Insurance Claims Professional**: - **Full-time Permanent position based at Mile End with the flexibility to work from home**: - **Join a high-performance team with a supportive and inclusive culture** Reporting to the Member Response Manager, you will have a fantastic opportunity to utilise your extensive...


  • Mile End, Australia RAA Full time

    **We are on the hunt for our next Insurance Claims superstar****: - **Full-time Permanent position based at Mile End with the flexibility to work from home**: - **Are you an experienced and knowledgeable Insurance or Dispute Resolution guru looking for a rewarding and exciting new challenge** Reporting to the Member Response Manager, you will have a...


  • West Perth, Australia RAC WA Full time

    At RAC, we are passionate aboutdevelopmentand providingnew opportunities.This means we are on the lookout for someone to join ourSales and Member Service Outboundteam.The opportunityWe are currently looking for a passionate Member Solutions Specialist to join outbound contact centre team working Monday-Friday, 9am-5pm in afull-time positionWhat are we...


  • West Lakes, Australia People's Choice Full time

    Are you a customer service professional looking to start your career in banking? Working with us at People’s Choice as a Member Service Consultant, you will be the face of our business for our members and will be responsible for delivering consistent high quality customer service. About the role As a Member Service Consultant, you will build rapport and...


  • West Perth, Australia Royal Automobile Club of WA Full time

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." The Opportunity: As a Member Solutions Consultant, you will engage with current and potential members from your local...


  • West Perth, Australia RAC of WA Full time

    At RAC, we are passionate about development and providing new opportunities. This means we are on the lookout for someone to join our Sales and Member Service Outbound team.The opportunityWe are currently looking for a passionate Member Solutions Specialist to join outbound contact centre team working Monday-Friday, 9am-5pm in a full-time positionWhat are we...


  • West End, Australia NSW Government Full time

    Discover a new world of opportunities as a paediatric speech pathologist with the NSW Government. This rewarding role is an integral part of our multidisciplinary team, dedicated to delivering exceptional health outcomes for children and families across the Riverina region.About the RoleThis position offers a unique chance to work closely with healthcare...

  • Team Member

    2 months ago


    West End, Australia 7-Eleven Full time

    Do you love Slurpee’s and sustainable Coffee? Well, so do we! It sounds like it’s time for you to come and join the team at 7-Eleven. We are on the lookout for casual team members with Overnight availability to join the team in the West End Store. Being the face of your store, you will: - Delight your customers with service and store standards -...

  • Bakery Team Member

    4 weeks ago


    West End, Australia Coles Full time

    Job DescriptionWe are seeking a skilled Trade Qualified Baker to join our bakery team at Coles Supermarkets in the West End area.The ideal candidate will have extensive experience in fast-paced bakery environments, with a strong focus on producing high-quality bread and pastries. They will be responsible for contributing to a well-presented bakery...


  • Mile End, Australia RAA Full time

    Business Transformation ConsultantWe are seeking an experienced Business Transformation Consultant to join our team at RAA. As a key member of our Insurance Optimisation & Transformation Team, you will be responsible for driving business improvements and enhancing Member experience through the implementation of change initiatives and coordination of projects...


  • West End, Australia Kleinfelder Australia Inc Full time

    **Job Description**: **Associate or Principal Ecologist - Brisbane, QLD** **The Opportunity** Are you an experienced ecology professional ready to step into a leadership role and make a meaningful impact on Queensland’s environment? Join our team of dedicated ecologists, where you’ll lead key projects, foster client relationships, and shape the future...


  • Geelong West, Australia HealthcareLink Support Full time

    About the Practice:One of our clients is offering an exciting opportunity for a dedicated Dental Practitioner to join their expanding team! Bring your exceptional clinical skills to a warm and well-established dental practice in Geelong WestAbout your Responsibilities:Diagnose and treat various oral disorders and diseases.Develop comprehensive treatment...


  • Mile End, Australia RAA Full time

    **Exciting opportunity to join SA’s iconic RAA**: - **Full-time 12-month contract | Adelaide CBD location**: - **Join a dynamic and forward thinking organisation** An exciting opportunity to be responsible for partnering with areas of RAA’s business to ensure compliance with member Policies, Procedures and Frameworks, together with providing...


  • West Perth, Australia Royal Automobile Club of WA Full time

    Advert Body - With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are committed to building a stronger RAC and are embarking on an exciting transformation. This will create greater value for our members and deliver on our purpose to be "The driving force for a better WA" by 2030. RAC Finance (RACF) specialise in market...