Metro Member Service Consultant

3 weeks ago

West Perth, Australia Royal Automobile Club of WA Full time

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."

The Opportunity:
As a Member Solutions Consultant, you will engage with current and potential members from your local area to discuss their needs, answering their questions and provide solutions by showcasing the value and benefits of our products and services.

What you need to know:
Location: Cannington, West Perth & Dianella

Working hours: Monday to Friday 8.45am - 5.15pm (37.5 hours per week)

Salary: Starting at $60,381.17pa + shift loading / penalties + super + more

What will you be doing:

- Provide support and accurate general advice or up to date information on products and services.
- Building and maintaining relationships with members recommending products tailored to suit their individual needs

What we looking for:

- As a member-based organisation, alignment to our values is essential and we are looking for a seasoned customer service professional with sales experience, ideally in a busy, multi-tasking environment.
- Experience in working to achieving KPI’s/ targets both individually & as part of a team;
- The ability to adapt & flex within a changing work environment, embracing and participating positively in change;
- Excellent communication skills with the ability to listen & relate well to others;
- The ability to demonstrate empathy and resilience in assisting members in difficult situations;

What can we offer you?
- Secure a full-time, permanent position working within your local community
- Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- An inclusive & supportive environment, enabling all abilities to strive for success.
- Professional career development & ongoing training.
- Generous discounts on home, contents & car insurance, plus free roadside assistance.
- Member benefits & opportunity to join a very active Social Club.

Training: You’ll be set up for success with a fully paid, in-depth structured training program directly delivered virtually to you by our professional Learning and Development Advisors.

Career Growth: Real career development, ongoing training, and support with genuine advancement opportunities.

We are looking for an enthusiastic professional who will thrive in a culture of continuous improvement.

BetterJourneysRAC

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