Aps 5 - Customer Service Officer

1 month ago


Russell, Australia Australian Government Full time

$83,706 - $89,659 + up to 15.4% Superannuation
- Russell - ACT

**The Role**

Support is provided via general enquiries inbox, and phone. CSS work closely with the other teams in the Engagement and Support Directorate to achieve business outcomes for the Defence Export Controls Branch and Defence Trade, Regulation and Industrial Collaboration Division.

**About our Team**
At Defence Export Controls (DEC) the role is part of the Governance team that provides advice in relation to a range of governance, assurance and audit activities that supports AS DEC at the operational and strategic level in delivery of DECs Branch objectives. The role offers opportunities to be engaged in work across the Branch, which will require developing an understanding of our Projects and Products and active pursuit of ongoing self-improvement, and professional development is expected.

The role works under broad direction to manage key stakeholder relationships and achieve outcomes in relation to Branch governance, performance reporting, Branch risk management, and internal Branch assurance and audit functions that assure the AS DEC that the Branch is achieving its Mission and Priorities in an accountable and defensible way.

To be successful in this role you will need to be able to:

- Working independently with reasonable autonomy and accountability for the achievement of business outcomes.
- Prioritise workload under mínimal direction.
- Work collaboratively, build and sustain effective relationships and working with Branch business teams
- Communicate in a clear, concise and articulate manner.
- Be accountable for ongoing self-improvement, professional development and active contribution towards business improvements.



  • Russell, Australia Australian Government Full time

    $83,706 - $89,659 + up to 15.4% Superannuation - Russell - ACT **The Role** The Configuration Officer APS 5 is accountable under broad direction to achieve straightforward technical and non-technical configuration work within an integrated workforce. As Configuration Controller, your key responsibilities will include: - Providing data administrative...


  • Russell, Australia Australian Government Full time

    $83,706 - $89,659 + up to 15.4% Superannuation - Russell - ACT **The Role** The Electromagnetic Warfare Intelligence Systems Branch Security is seeking a professional, motivated APS 5 Security Officer to join the team in Russell, ACT. As the APS 5 Security Officer, operating in a secure environment you will be a part of the business unit which provides...


  • Russell, Australia APS Full time

    About the RoleWe are seeking an enthusiastic and highly motivated Digital Intranet Specialist to join our team at APS Navy. The successful candidate will be responsible for contributing to the Intranet Renewal Project, delivering a more modern, reliable, consistent, and sustainable intranet experience for Defence personnel.The role requires exceptional...


  • Russell, Australia APS Full time

    $83,706 - $89,659 + up to 15.4% Superannuation Russell - ACT The RoleAs a Project Support Officer, you will play a key role in supporting the Transformation, Policy and Technology Directorate within Defence Export Controls Branch. The team is responsible for delivering business transformation to meet new objectives and adapt to the ever-evolving business...


  • Russell, Australia Australian Government Full time

    $80,487 - $86,211 (plus Super) - Russell - ACT **The Role** The Cyberworthiness Engagement Officer role is to support the implementation of the Defence Cyberworthiness System within the Cyber Assessment and Authorisation Directorate within Cyber Warfare Division. You will be responsible for engaging and communicating with stakeholders to identify, respond...


  • Russell, Australia APS Full time

    Company OverviewThe Defence Export Controls Branch is a critical component of the APS, playing a vital role in supporting industry partners and navigating the export control framework. Our team works closely with other departments to achieve business outcomes and provide timely guidance to stakeholders.


  • Russell, Australia Australian Government Full time

    $80,487 - $86,211 (plus Super) - Russell - ACT **The Role** The duties of a Ministerial Liaison Officer include the following: - Contribute to the development and preparation of ministerial, parliamentary, media, Freedom of Information, reporting and committee documentation. - Coordinate ministerial and parliamentary tasks, including following up on tasks...


  • Russell, Australia Australian Government Full time

    $80,487 - $86,211 (plus Super) - Russell - ACT **The Role** The Capability Acquisition and Sustainment Group (CASG) Coordination Directorate has exciting opportunity for a motivated and professional APS5 Committee Support Officer to join the CASG Committee Support team. Our team is passionate and committed to providing quality, high level service delivery...


  • Russell, Australia APS Full time

    Role OverviewThe Defence Export Controls Branch is seeking a highly skilled and experienced Customer Service Officer to join their team. As a key member of the Governance team, you will be responsible for providing advice on governance, assurance, and audit activities that support the Branch's objectives.This role offers opportunities to work across the...


  • Russell, Australia Australian Government Full time

    $83,706 - $89,659 (plus Super and 10% BDCP) - Russell - ACT **The Role** The Program Contracting Officer will require the knowledge and experience necessary to perform complex contracting work within an integrated workforce of APS, Military and Contractors. It will require a well-developed understanding of and compliance to relevant legislative frameworks,...


  • Russell, Australia APS Full time

    About Our TeamThe APS Web Administrator position is part of the Navy Communication Branch within Chief of Staff Navy Headquarters, Russell (COSNHQ). The branch is a blended workforce with a mix of APS staff members and Navy uniformed personnel.The branch encompasses staff with a broad range of skills including media and marketing expertise, social media...


  • Russell, Australia Australian Government Full time

    $83,706 - $89,659 + up to 15.4% Superannuation - Russell - ACT **The Role** If you are someone who enjoys a challenge and you want to contribute to the future of Defence, we want to hear from you. The APS 5 Project Support Officer will work in the Transformation, Policy and Technology Directorate within Defence Export Controls Branch (DEC). DEC plays a key...


  • Russell, Australia Australian Government Full time

    $83,706 - $89,659 + up to 15.4% Superannuation - Russell - ACT **The Role** Defence is looking for an energetic Social Media Officer who thrives in a fast-paced and challenging environment. As a Social Media Specialist, you will work both independently and collaboratively to support Defence’s strategic communication objectives and outcomes. The role...


  • Russell, Australia APS Full time

    Company Overview">The Australian Public Service (APS) is a dynamic and inclusive workplace that values diversity and fosters a culture of innovation, collaboration, and excellence.Salary: The estimated annual salary for this role is $98,427, which includes up to 15.4% Superannuation.Job Description: As an APS 6 Project Support Officer in the Transformation,...


  • Russell, Australia APS Full time

    About APSAt the Australian Public Service (APS), we are committed to delivering high-quality services to our citizens. Our team is dedicated to supporting the Defence Export Controls Branch and industry partners in navigating the export control framework.Job OverviewThe Senior Governance and Assurance Officer will play a critical role in providing advice on...


  • Russell, Australia APS Full time

    About Defence Digital Media$83,706 - $89,659 + up to 15.4% Superannuation Russell - ACT The RoleWe are seeking a skilled Visual Media Coordinator to join our team at the Australian Public Service (APS) in Russell, ACT. As an APS5 Imagery Specialist, you will be responsible for coordinating, capturing, and publishing high-quality images for Defence, as well...


  • Russell, Australia APS Full time

    The APS is seeking an enthusiastic Digital Intranet Specialist to contribute to the Intranet Renewal Project, delivering a modern, reliable, consistent and sustainable intranet experience for Defence personnel.The successful applicant will facilitate the decommissioning of SharePoint2010 in both the Defence Protected and Secret environments via exceptional...


  • Russell, Australia APS Full time

    The RoleThe Navy Communications and Media Team seeks an APS 6 Web Administrator to deliver the Intranet Renewal Project in line with the new Defence Web Policy. The project aims to provide a modern, reliable, and sustainable intranet experience for Defence personnel and the APS.Key ResponsibilitiesManage the creation and compliance review of content on the...

  • Governance Officer

    3 weeks ago


    Russell, Australia APS Full time

    About APS">APS is a leading Defence People Group Headquarters that supports the delivery of workforce capability through Governance related functions. Our dynamic team is responsible for coordinating all Governance, Audit, Finance and WHS artefacts.">Role Overview">The role offers an exciting opportunity to work in a fast-paced environment with diverse...


  • Russell, Australia Australian Government Full time

    $83,706 - $89,659 + up to 15.4% Superannuation - Russell - ACT **The Role** If you are someone who enjoys a challenge and you want to contribute to the future of Defence, we want to hear from you. - You will be working on challenging policy activities that have a real impact on the future of Australia’s Defence export control system. The work we deliver...